- ASM Research, An Accenture Federal Services Company (Salt Lake City, UT)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- Humana (Salt Lake City, UT)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- Prime Therapeutics (Salt Lake City, UT)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- University of Utah (Salt Lake City, UT)
- …Demonstrated human relation and effective communication skills also required. Quality assurance experience in a customer service or health care ... Details **Open Date** 05/09/2024 **Requisition Number** PRN38505B **Job Title** PS Quality Assurance Analyst **Working Title** Quality Assurance Analyst… more
- Vivint (Lehi, UT)
- …feedback. + Monitor and evaluate inbound chat interactions for quality assurance , ensuring compliance with company policies and customer service ... and future! We are seeking a detail-oriented and experienced Quality Assurance Supervisor to oversee and enhance...verbal communication skills. + Experience with quality assurance tools, AI sentiment analysis, or customer … more
- Pearl Interactive Network (Salt Lake City, UT)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more
- TTEC (Salt Lake City, UT)
- …has a place here with TTEC's award-winning employment experience. As a Temporary Quality Assurance Specialist working remotely in the United States, you'll be ... are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager. You'll contribute to the success of the … more
- Deloitte (Salt Lake City, UT)
- …extensive AI/ML engineering craftsmanship and advanced proficiency across multiple quality assurance disciplines and modern frameworks, consistently ... Accountability: Embrace and drive a culture of accountability for customer and business outcomes. Develop engineering solutions that solve...The ideal candidate will have a strong background in quality assurance , test automation, and a deep… more
- ManTech (Hill Air Force Base, UT)
- **ManTech** seeks a motivated, career and customer -oriented ** Quality Assurance Manager** to join our team onsite at **Hill AFB, UT** with remote ... F-16 IAIS Product Support Integration effort. **Responsibilities:** + Providing quality oversight of MIL-Q-9858A, MIL-I-45208, or ISO-9000 environments to include… more
- Cardinal Health (Salt Lake City, UT)
- …experience, preferred. + Adverse Event reporting experience strongly preferred. + Strong customer service / quality background experience. + Excellent verbal ... industry regulations. Tracks and reports any trends from the customer experience that can be improved or celebrated. +...prioritization and leadership skills. + High regard for superior quality of service . + Ability to prioritize… more
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