- Cognizant (Montpelier, VT)
- …satisfaction in all interactions. + Have a basic understanding of healthcare call center operations which is advantageous. + Be adaptable to changing processes and ... technologies in a dynamic work environment. **QUALIFICATIONS:** High school diploma GED Certificate or equivalency. Associate or bachelor's degree in healthcare management preferred. Minimum of two years' experience in customer service including six months in… more
- Kyndryl (Montpelier, VT)
- …and strategic goals. + Integrate Agentic AI and machine learning technologies into contact center workflows (eg, agent assist, conversational AI, predictive ... to lead strategic sales and consulting engagements focused on transforming Contact Center operations for enterprise organizations, particularly those in… more
- Cayuse Holdings (Montpelier, VT)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level agreements using… more
- Jay Peak Resort (Jay, VT)
- …create a career. Still interested? Keep reading. The Activities-Reservations Agent receives incoming reservation/activities calls for Jay Peak Resort Properties. ... Peak Resorts. + Answers incoming calls for Resort Activities Center . + Up-sell lodging guests into on resort amenities...and all other ability qualifications for this role please contact the Human Resources office at ### or ###@jaypeakresort.com.… more
- Under Armour, Inc. (Montpelier, VT)
- …Ensure Hours of Operation are accurate across various campaigns * Collaborate with Contact Center leadership on reporting and dashboards to drive meaningful ... the team and individual levels * Collaborate with the Contact Center Leadership and Training partners to...is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations… more
- Ryder System (Montpelier, VT)
- …to implement or update integrations + Provide continuous support and improvement to Employee Center portal(s) as well as Now mobile app + Ensure compliance with data ... the ServiceNow HRSD environment + Develop or maintain Virtual Agent topics based on business needs + Conduct thorough...HR Service Configuration, HR Case and Knowledge Management, Employee Center Pro. + Experience with developing in ServiceNow (eg… more
- Cayuse Holdings (Montpelier, VT)
- …Agile delivery focuses on orchestrating and executing the quality assurance strategy for contact center solutions. In an Agile framework, this role involves ... Genesys technologies and Agile Delivery requires a combination of technical expertise in contact center systems, leadership skills, and a deep understanding of… more
- EDB (Montpelier, VT)
- …the Director level. + Hands-on experience with support platforms, including managing contact center technology and customer interaction solutions. + Proven track ... support organization. This role requires a visionary leader and change- agent who can drive transformative initiatives to position the...of people and ideas. These values remain at the center of our culture and are key to our… more
- Zoom (Montpelier, VT)
- …for the enterprise, and today help people communicate better with products like Zoom Contact Center , Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom ... and AI-powered developer tools for productivity, debugging, or prototyping. Building agent workflows/features, working with Large language Models. Salary Range or On… more
- Sharecare (Montpelier, VT)
- …chat to deliver coaching sessions a plus + Experience with benchmarks and contact center metrics preferred, including adherence to schedule + Proficiency in ... or disease conditions. The Certified Health Coach looks to be a positive change agent in helping members alter behaviors that lead to better health and reduction /… more