- Coinbase (Richmond, VA)
- …the business. *What you'll be doing (ie. job duties):* * Lead Coinbase's CX risk and payment program as an individual contributor, owning the strategy and ... to transform the customer experience. We're hiring a Senior Program Lead , a pivotal role focused on...hands-on experience driving support strategy. * Proven ability to lead cross-functional programs with product, CX , and… more
- Coinbase (Richmond, VA)
- …automation, and optimizing customer support interactions to create an effortless experience. As a CX Technical Senior Program Lead you will play a critical ... is expected and fully supported. The Coinbase Customer Experience ( CX ) organization is on a mission to provide the...equivalent experience. * 5+ years of experience in technical program management, preferably in consumer facing experiences.… more
- Coinbase (Richmond, VA)
- …be doing (ie. job duties):* * Defining and executing a strategic vision for CX Analytics, aligning with CX Consumer and Compliance operations leadership. ... responsible for delivering data-driven insights that power our global Consumer and Compliance CX functions. As Director...and Compliance CX functions. As Director of CX Analytics, you will lead the end-to-end… more
- Coinbase (Richmond, VA)
- …and driving targeted improvements. *What We're Looking For* * 5+ years in CX program management, project management, or product operations * Proven success ... measurable outcomes * Enhance the Coinbase Debit Card support program by owning the full CX experience,...location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we… more
- Sumitomo Pharma (Richmond, VA)
- …**,** ** Consumer Marketing** . This person will help develop the patient/ consumer strategy and lead tactical execution of marketing initiatives for the ... agency partners. **Job** **Duties** **and** **Responsibilities** + Plan and develop patient/ consumer content, working cross functionally to ensure an integrated and… more
- Coinbase (Richmond, VA)
- …regulatory requirements, and consistently deliver high-quality resolutions. As a Compliance Lead Analyst, Compliance Operations within the CX Compliance team, ... foster collaboration, connection, and alignment. Attendance is expected and fully supported. The CX Compliance team is essential in ensuring that our global CX … more
- Capital One (Mclean, VA)
- …our digital experience over time** **As Sr Director on the CXF team, you will lead the CX Optimization & Governance team, chartered to optimize and maintain a ... experience across our flagship app and website. You will lead the vision, strategy, and roadmap to deliver intelligent,...spanning engagement and business value** + **Establishing an Enterprise-wide CX governance and sentiment program for our… more
- Coinbase (Richmond, VA)
- …As the leader of the analytics engineering team, you're going to: * *Build and lead the team: *Hire, mentor, and grow a team of analytics engineers who will work ... closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling initiatives: *Architect our core data models. Provide… more
- Coinbase (Richmond, VA)
- …managing large-scale, cross-functional product development efforts. Our mission is to lead complex, strategic initiatives to accelerate and improve product execution ... internal and external stakeholders (engineering, data science, product, compliance, legal, CX , etc.) to translate business requirements into actionable objectives *… more
- Concentrix (Richmond, VA)
- …**Concentrix** is, a leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, ... powerful data, and strong tech to accelerate CX transformation at scale. **Performance Marketing Group overview** Concentrix Performance Marketing Group provides… more