- KSA Integration LLC (Fredericksburg, VA)
- Call Center Program Manager Fredericksburg, VA (http://maps.google.com/maps?q=Fredericksburg+VA+USA+22402) Description KSA Integrationis a ... position supports the Defense Health Agency (DHA) inTransition Support Services Program as a Program Manager . The inTransition program offers 24/7… more
- Amazon (Arlington, VA)
- …of intake for corporate security issues worldwide. The BAC is looking for a talented program manager to support our rapidly growing GSOC program . A ... A day in the life As the Incident Response Program Manager , you will own service delivery...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more
- Eaton Corporation (Richmond, VA)
- …the way to drive technological innovation at the physical layer! As the Technical Program Manager , you will work across our key internal stakeholders driving ... **Position Profile** The data center industry is rapidly changing, and we are...refine edge cloud solutions. + Lead system analysts and program staff, providing technical support and direction. + Partner… more
- Amazon (Arlington, VA)
- …experience in a high-volume, high-intensity environment such as a security operations center , call center , or crisis management/emergency response ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
- PNC (Reston, VA)
- …and have an opportunity to contribute to the company's success. As a Business Center Assistant Manager within PNC's Retail Bank organization, you will be based ... service and operational aspects of a Branch & Business Center branch. Builds a high performing team through the...has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected… more
- Nike (Fairfax, VA)
- **Nike Job Description Retail Department Manager ** **Location & Store Type:** Nike Factory Store - Fairfax **Address:** Fairfax, VA **Hours:** 38-40 hours per week, ... That's why when you join us as a Department Manager , we refer to you as a Coach. **Join...of continuous employment + 401(k) Plan, CERA, Employee Assistance Program , Mental and Emotional Health, Financial Coaching and Education,… more
- Camping World (VA)
- … Engineer to join our team responsible for overseeing a suite of call center systems. This role involves maintaining critical business systems, troubleshooting ... Call Studio + Upkeep user configuration in Configuration Manager , Unified Communications Manager , and Unity Connection...experience + Minimum of 4 years of experience in call center and telephony systems management: +… more
- CoreSite (Reston, VA)
- …customer uptime in the most cost-effective way by working very closely with the Data Center Manager . Technicians must ensure that data center problems are ... fire life safety systems. + Completion of CoreSite's Data Center Operations Qualification Program to the tier...of junior staff. + Work with the site Data Center Manager to track and complete an… more
- TekSynap (Arlington, VA)
- …systems, ensuring up-to-date documentation and user resources. + Oversee the Tier I Call Center , Tier II Deskside and Remote Support, and other optional ... average speed to answer (ASA), ticket resolution time, first call resolution (FCR), and call abandonment rates....+ Experience: + Ten (10) years' experience as a program manager . + Experience managing a 24x7x365… more
- TekSynap (Arlington, VA)
- …for VIP support, special events, and high-profile missions as directed by the Program Manager . + Ensure adherence to Department of Defense (DOD) policies ... and track service desk metrics, including ticket resolution times, call handling performance, and first call resolution...and ensure proper asset management practices. + Support the Program Manager in providing guidance and direction… more