- Trustmark (Richmond, VA)
- …to gather information and make appropriate decisions focusing on the first call resolution; documents the customer interaction in the appropriate systems. Key ... Accountabilities: + Provides resolution to high volume of client/customer inquiries and requests over the phone, through a basic understanding of business rules, products and procedures. + Determines root cause and resolve client/customer issues, communicating… more
- Cardinal Health (Richmond, VA)
- …issues, researching accounts and providing resolutions in a high-volume call center . The Representative II , Customer Service Operations processes orders ... in accordance with scheduling, demand planning and inventory. The Representative II administers orders in internal systems...experience, preferred + 2-4 years' experience in high volume call center preferred where communication and active… more
- Mass Markets (VA)
- …as a trusted partner in the industry. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and ... Must hold a valid Healthcare Insurance License + Previous call center experience is preferred. + Proficient...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... of the position + Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on… more
- Canon USA & Affiliates (Fairfax, VA)
- …all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. **Responsibilities** ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Canon Business Process Services (Fairfax, VA)
- …for all classes of mail/packages. Responsibilities may also include copy center activities, reception, hospitality and/or other duties as assigned. Responsibilities ... computer for client charge back. Generate activity reports, confirmation reports, and call the receiver to confirm receipt as necessary . Prepare monthly production… more
- Truist (Richmond, VA)
- …loan systems. * Bankruptcy Phone Team Specialists with no prior bankruptcy and/or call center training. Take inbound calls from clients, attorneys, trustees, and ... Management. QUALIFICATIONS Required Qualifications: The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... (VoIP Phone) service disruptions with a focus on first call resolution by problem solving and effective call...(1) year of experience in customer service or Tier II , technical support + CompTIA IT certification COMPENSATION DETAILS… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... sales, back-office, chat, or administrative support in a contact center environment + State or Federal work experience COMPENSATION...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more
- Mass Markets (VA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... and managerial for resolution as needed + Ensure first call resolution through problems solving and effective call...Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job… more