• Call Quality Professional

    Humana (Richmond, VA)
    …uniquely positioned to put those customers at the center of everything it does. Call Quality Professionals (CQP2) provide information that will assist in the ... Team (CST). Prior to supporting agents, CQP2 complete Medicare Certification, Call Quality Certification, and technology training (Mattersight, MARx, Genesys,… more
    Humana (10/23/25)
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  • Cisco Call Manager Engineer Lead

    CACI International (Chantilly, VA)
    Cisco Call Manager Engineer Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: Secret Employee Type: Regular ... Travel: Continental US * * * **The Opportunity:** CACI is looking for a Cisco Call Manager Engineer Lead to support our DoD customer to implement an enterprise IT… more
    CACI International (10/08/25)
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  • Remote Call Center Representative

    Mass Markets (VA)
    …department when necessary. + Meet or exceed performance metrics including call quality , response time, and customer satisfaction. CANDIDATE QUALIFICATIONS ... established ourselves as a trusted partner in the industry. We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect… more
    Mass Markets (09/04/25)
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  • Deputy Program Manager ( Call Center…

    GAP Solutions Inc (Richmond, VA)
    …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... overall execution and oversight of the HSI Tip Line Call Center contract. The DPM serves as the alternate...contract personnel. + Assist in implementing and maintaining the Quality Control Plan (QCP) and performance metrics. + Monitor… more
    GAP Solutions Inc (10/09/25)
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  • On- Call Senior Federal Rulemaking…

    ICF (Reston, VA)
    …solve unique public policy challenges through innovative, accurate, timely, and high- quality products and services. Our dynamic work environment involves working on ... a wide range of support services for a variety of federal clients. This on- call , part-time position is available immediately and can be filled as a fully remote… more
    ICF (10/13/25)
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  • On- Call Lead Tribal Training and Technical…

    ICF (Reston, VA)
    …Training and Technical Assistance Specialist - Housing and Community Development - ON- CALL ROLE** ICF seeks an experienced Lead Training and Technical Assistance ... awards. You will contribute to the development of innovative, high- quality products and services to support ICF's projects and...willingness to travel up to 25%.** **This position is ON- CALL , Part-Time with variable hours; assignments are made on… more
    ICF (08/22/25)
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  • Program Manager ( Call Center Operations)

    GAP Solutions Inc (Richmond, VA)
    …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... and performance issues related to the HSI Tip Line Call Center contract. The PM is responsible for ensuring...and other government stakeholders. + Develop, implement, and monitor Quality Control Plans (QCP) and performance metrics. + Coordinate… more
    GAP Solutions Inc (10/09/25)
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  • Jr. Customer Service Representative ( Call…

    GAP Solutions Inc (Richmond, VA)
    …and Customs Enforcement (ICE). A unit within the ICE Intelligence Directorate, the call center is located in Williston, Vermont, and serves ICE's internal and ... reports of criminal or suspicious activity. Jr. CSRs serve as frontline call handlers, responsible for responding to calls and web tips, recording information… more
    GAP Solutions Inc (10/09/25)
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  • On Call Archaeological/Cultural Resource…

    Langan Engineering, Environmental, Surveying and Landscape… (Arlington, VA)
    …to make impactful contributions. Job Summary Langan is seeking On Call Archaeological/Cultural Resource Technicians of varying experience levels to join its ... benefits to help its employees advance their careers and enhance the quality of their lives. Our comprehensive compensation package includes: full-time employment… more
    Langan Engineering, Environmental, Surveying and Landscape Architecture, DPC (07/30/25)
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  • Call Center Customer Service Representative

    TEKsystems (Stephens City, VA)
    …or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods. + Minimum of 50 mbps download speed and ... customer service, active listening, and verbal and written communication skills, professional phone voice. + Proficiency with computers, and strong typing skills.… more
    TEKsystems (10/18/25)
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