- The Hertz Corporation (Richmond, VA)
- We are seeking a Customer Experience Manager to lead CX strategy and improvement efforts across our Customer Operations (front-of-house) experience ... success. This is a rare opportunity to shape and elevate our customer experience in a dynamic, operationally complex environment. You'll work with passionate… more
- CARMAX (Richmond, VA)
- …Virginia, 23220 CarMax, the way your career should be! **ABOUT THIS JOB** The Manager of Customer Experience Strategy supports CarMax's brand experience ... and identify experience gaps + Identify opportunities to enhance CarMax's customer experience in alignment with brand goals + Collaborate with… more
- Michaels (Colonial Heights, VA)
- …with the onboarding of new Team Members + Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in ... Store - RICHMOND-COLONIAL HEIGHTS, VA Deliver a customer centric shopping experience by managing...recovery standards to deliver our Brand Promises. Deliver friendly customer service. + Assist Store Manager in… more
- Coast Guard Community Services Command (Chesapeake, VA)
- …the day-to-day operations in the CGX customer service team. Reports to the Customer Experience Manager . Develops and oversees customer service ... Location: Chesapeake, VA - Headquarters Customer Service Manager - Elevate the CGX Experience ! Oversee daily customer service operations and serve… more
- SHINE Systems & Technologies (Reston, VA)
- SHINE Systems is hiring a Customer Relationship Manager (CRM) with Budget Analyst and/or Acquisition experience to work in support of a financial and ... is ideal for budget analysts and program analysts with federal acquisition program experience . The Customer Relationship Manager (CRM) will provide support,… more
- Amazon (Arlington, VA)
- …Supervisors and their direct reports to act on issues or barriers impacting the customer experience . The Operations Manager will be accountable for creating ... lead for incident triage and response, and the knowledge manager for related data. The team delivers three core...three core service lines: alarm management, incident response, and customer support. If you would like to help the… more
- WSP USA (Richmond, VA)
- …defined quality metrics, and drives continuous improvement in operational efficiency and customer experience . The QA/QC Manager supervises a dedicated ... assurance and quality control efforts across all aspects of customer service and operations. This role ensures compliance with...Minimum of twelve (12) months in a supervisor and/or manager role + Proven experience managing QA/QC… more
- TekSynap (Springfield, VA)
- …of task order requirements throughout the period of performance, ensuring a high-quality customer experience . The Network Program Manager will serve as ... **Responsibilities & Qualifications** **RESPONSIBILITIES** The Network Program Manager (PM) is responsible for overseeing all aspects of the successful delivery… more
- AltaGas (Springfield, VA)
- **Job Description** **Position Summary** The Customer Experience Analyst reports to the Manager , Customer Experience and will support the utility's ... customer experience (CX) strategy by integrating journey mapping, voice of...and insight generation into a unified view of the customer experience . This role is responsible for… more
- Capital One (Mclean, VA)
- …case trackers. + Experience with CI/CD products like Jenkins, Harness. + Prior experience as a customer success manager . _At this time, Capital One ... of each line of committed code. As a Product Manager on the Developer Experience team, you'll...proven track record of investing in products to reduce customer support efforts. + Experience in managing… more