- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …Certifications or License preferred; + 5-8 years of experience in call center, quality control, quality assurance and/or training. **Other Job Specific ... Skills** + Extensive experience with quality assurance program creation or execution. +...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- EPSILON SYSTEMS (Portsmouth, VA)
- …Maritime Trade School / Apprenticeship with 3 years waterfront Quality Assurance experience OR 4 years' military service with specialized training and ... Systems Solutions, Inc. has a job opportunity for a Quality Assurance Specialist III in Portsmouth, VA....Quality and Safety Management Systems, Workmanship standards and Customer requirements. + Develops safety, quality control… more
- WSP USA (Richmond, VA)
- …management plan for customer service and operations. + Oversee quality assurance activities for call centers, back office, and walk-in centers, including ... for leading quality assurance and quality control efforts across all aspects of customer service and operations. This role ensures compliance… more
- Air National Guard Units (Langley AFB, VA)
- … SERVICE POSITION. This National Guard position is for a Supervisory Quality Assurance Specialist (Title 32) (Permanent), Position Description Number D1819000 ... part of the VA 192 MAI GP, National Guard. Responsibilities As a Supervisory Quality Assurance Specialist (Title 32), GS-1910-12, you will perform the below… more
- CACI International (Sterling, VA)
- …will be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management (ITSM) framework, focusing ... processes to ensure compliance with ITSM best practices and customer policies. + Analyze quality metrics and...closely with ITSM process owners to ensure alignment of quality assurance activities with overall service… more
- Watco Companies LLC (Richmond, VA)
- …for customer satisfaction and profitability by improving quality and service delivery. The Quality Assurance Manager is responsible for creating, ... with a focus for continuous improvement. The Quality Assurance Manager must participate in AAR, FRA, Customer or Internal Quality Assurance facility… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Lead Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... seeking an experienced and detail-oriented ITIL Network Incident Management Quality Assurance Lead to ensure the highest...reports, etc.) + Leads efforts ensuring high performance and quality are consistent + Develop and maintain customer… more
- CACI International (Springfield, VA)
- Network Event Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... : We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality… more
- KSARIA Corporation (Norfolk, VA)
- …They serve as a representative of the Management Team and report to the kSARIA Service Corporation Quality Assurance Manager. kSARIA offers its employees a ... The Quality Assurance Supervisor is responsible for...personnel in order to meet and maintain product and service quality , identify, solve and prevent problems… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
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