- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and support for everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to monitor performance for all ... + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of...Experience with call center call monitoring/recording software. + Exceptional customer service and problem-solving skills. + Ability… more
- University of Virginia (Charlottesville, VA)
- …balances through proven debt collection techniques. + Provides optimum customer service including quality assurance for all patient inquiries + ... The Customer Service Resolution Representative handles and resolves customer questions, complaints, and patient responsibility balances and billing inquiries… more
- University of Virginia (Charlottesville, VA)
- …balances through proven debt collection techniques. + Provides optimum customer service including quality assurance for all patient inquiries + ... per week (Weekdays only) Location: North Fork Research Park The Customer Service Resolution Specialist handles and resolves customer questions, complaints,… more
- Humana (Richmond, VA)
- …willing to obtain ALTA language certification** **Prior experience in Telesales, Customer Service and/or Quality Assurance ** **1 or more years of ... caring community and help us put health first** Call Quality Professionals provide information that will assist in the...achieve their best health - delivering the care and service they need, when they need it. These efforts… more
- CACI International (Sterling, VA)
- Service Quality Assurance Lead Job Category: Engineering and Technical Support Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... * **The Opportunity** : CACI is looking for a Service Quality Assurance Lead to...interact effectively across all organizational boundaries and with key customer and CACI stakeholders + Extensive experience leading personnel,… more
- Prime Therapeutics (Richmond, VA)
- …necessarily report to this position + Demonstrated ability to focus on customer service while providing for quality assurance in client solutions + ... areas/potential projects where process redesign/improvement can significantly impact efficiency, quality , profitability, competitive position, and customer satisfaction,… more
- EPSILON SYSTEMS (Portsmouth, VA)
- …Maritime Trade School / Apprenticeship with 3 years waterfront Quality Assurance experience OR 4 years' military service with specialized training and ... Systems Solutions, Inc. has a job opportunity for a Quality Assurance Specialist III in Portsmouth, VA....Quality and Safety Management Systems, Workmanship standards and Customer requirements. + Develops safety, quality control… more
- CACI International (Sterling, VA)
- …will be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management (ITSM) framework, focusing ... processes to ensure compliance with ITSM best practices and customer policies. + Analyze quality metrics and...closely with ITSM process owners to ensure alignment of quality assurance activities with overall service… more
- NANA Regional Corporation (Suffolk, VA)
- …Maritime Trade School / Apprenticeship with 5 years waterfront Quality Assurance experience OR 4 years military service with specialized training and ... ASE is looking for a Quality Assurance Specialist to work in...Quality and Safety Management Systems, Workmanship standards and Customer requirements. + Follows safety, quality control… more
- Pearl Interactive Network (Richmond, VA)
- …(CSRs). This role includes monitoring incoming calls and other work types to assess customer service quality , accuracy of information, and adherence to ... **Pearl Interactive Network** is seeking a detail-oriented and process-driven ** Quality Assurance Analyst** to help monitor, evaluate,...calls and other types of work to evaluate the quality of customer service , accuracy… more