- Palo Alto Networks (Reston, VA)
- …open communication + Previous experience in a customer -facing technical support role ( Support Engineer ) - advantageous + Fundamental understanding of ... all win with precision. **Your Career** As a Senior Technical Support Engineer , you will...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
- Fujifilm (Richmond, VA)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Palo Alto Networks (Reston, VA)
- …skills + Previous experience in at least one customer -facing technical support position as Senior Support Engineer or as Escalations Engineer ... the global Cortex XSOAR support team, you will serve our customer base providing technical support , by answering incoming support inquiries and… more
- Rocket Software (Richmond, VA)
- …where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical direction and ... support , development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the...team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep… more
- Palo Alto Networks (Reston, VA)
- …summaries in the ticketing system + Effectively manage critical and challenging customer support cases for multi-vendor troubleshooting on complex customer ... fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers… more
- Palo Alto Networks (Reston, VA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more
- Palo Alto Networks (Reston, VA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... software and hardware quality per release cycle + Author Technical Support Bulletins and technical ...problems, with a pointed focus of providing the best customer support in the industry. We're a… more
- Palo Alto Networks (Reston, VA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support...problems, with a pointed focus of providing the best customer support in the industry. **Compensation Disclosure**… more
- Honeywell (Richmond, VA)
- …provide professional coverage of Technical Support Helpdesk. You will support focus on accuracy, timely feedback, and customer satisfaction. You will ... expedite complicated cases. You will develop broad understanding of customer needs. You will support the knowledge-sharing...engineering or mathematics + **Minimum 2 years in a technical operations role, preferably at L2 Support **… more
- CACI International (Alexandria, VA)
- Data Systems Engineer & Policy Analyst Supporting Technical Debt Elimination (TDE)/User Experience (UX) Job Category: Information Technology Time Type: Full time ... Local * * * **The Opportunity:** CACI is seeking a highly capable **Data Systems Engineer and Policy Analyst** to support the Department of Defense (DoD) Chief… more
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