- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- **Job Overview:** The Director , Customer Engagement Platforms (CEP) will be responsible for overseeing the development, implementation, and optimization ... of customer engagement platforms , starting with,...of customer engagement platforms , starting with, but not limited... for Engagement and insights Excellence, the Director will manage the Customer Engagement… more
- ISC2 (Richmond, VA)
- …of Enterprise Applications + Web Analytics & Tagging Lead + Community & Engagement Platforms Owner + Provide mentorship and technical guidance across assigned ... of our successes. Learn more. **Position Summary** The Senior Director of Digital Platforms will lead the...experimentation and implementation of AI use cases related to customer experience, reporting, and engagement + Collaborate… more
- Coinbase (Richmond, VA)
- …supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement & Experience (CEE) Platforms team, which is responsible ... customer satisfaction (CSAT). * Oversee integration and customization of SaaS platforms and in-house applications to deliver seamless customer and agent… more
- Teradata (Richmond, VA)
- …user experiences powered by modern web technologies and AI-driven design. As the Senior Director of User Platforms , you will: + Lead and inspire the Console ... across every major industry trust Teradata to improve business performance, enrich customer experiences, and fully integrate data across the enterprise. **What you… more
- UKG (Richmond, VA)
- …+ Prior involvement in launching or scaling a digital concierge or AI-assisted customer engagement program. Company Overview: UKG is the Workforce Operating ... the Role We are seeking a strategic, data-driven leader to serve as the Director of Customer Experience Intelligence (CXI). This role will be responsible for… more
- Capital One (Mclean, VA)
- Sr Director , Product Management - Customer Experience Foundations Product Management at Capital One is a booming, vibrant craft that requires reimagining the ... for Capital One customers across our web and mobile platforms . These experiences are informed by customer ...fun, engaging, easy to use, and satisfying.** + **Deepen engagement , loyalty, product usage, and retention to drive business… more
- Lumen (Richmond, VA)
- …us as we digitally connect the world and shape the future. **The Role** The Director of Customer Insights is a strategic leadership role within the Growth and ... translating complex data into actionable strategies that drive growth, enhance engagement , and improve the overall customer journey. **Location** This… more
- Humana (Richmond, VA)
- …, Product Management Conceives of, develops, delivers, and manages products for customer use. The Director , Product Management requires an in-depth understanding ... put health first** Humana's Product organization is seeking a Director of Product Management with deep knowledge of the...Market Insights** + Stay ahead of industry trends in customer data platforms , personalization, and marketing technology.… more
- Insight Global (Midlothian, VA)
- …and other visualization tools. Experience creating KPI's and dashboards to track performance, customer engagement , and market updates is also necessary. This ... Job Description Insight Global is seeking a Director of IT to lead the strategic direction...* Experience creating KPI's and dashboards to track performance, customer engagement , and market updates * Maintaining… more
- USAA (Chesapeake, VA)
- …oversight for the design and governance of audience creation within technology platforms , ensuring alignment with enterprise engagement objectives. + Serves as ... and/or developing high-performing teams required. + Direct experience implementing and leveraging Customer Data Platforms (CDPs) such as Salesforce and/or Adobe… more