• Director , Customer…

    Prime Therapeutics (Richmond, VA)
    … Director , Customer Experience & Omnichannel **Job Description** The Director Customer Experience & Omnichannel leads a team to identify ... problems and help them to achieve their goals. This position develops Customer Experience strategies for multiple customer types (member, clients, health… more
    Prime Therapeutics (09/04/25)
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  • Account Director , Platform Success - IQVIA…

    IQVIA (Chesapeake, VA)
    …powers exceptional brand experiences, delivering innovative solutions based on a customer -first, insights-driven, and integrated omnichannel vision. We provide ... they're running across the operating system. **Role:** The Account Director is the senior leader responsible for driving the...+ Bachelor's Degree required. + Seven years of related experience . + Expert understanding of omnichannel digital… more
    IQVIA (07/04/25)
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  • Associate Director , Commercial Data…

    Otsuka America Pharmaceutical Inc. (Richmond, VA)
    **Job Summary** The Associate Director (AD), Commercial Data Management (CDM) within Data Enablement (DE) for Business Analysis (BA) is accountable for strategically ... and utility of Otsuka's data assets. **Job Description** Reporting to the Director CDM, this role will be responsible for providing strategic insight and… more
    Otsuka America Pharmaceutical Inc. (08/13/25)
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  • Director , Consult Partner - Contact Center…

    Kyndryl (Richmond, VA)
    …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
    Kyndryl (07/29/25)
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  • Enterprise Data Architect, Director

    Sallie Mae (Sterling, VA)
    …harness data for transformative outcomes, such as predictive insights, personalized customer experiences across omnichannel , and operational efficiencies. **What ... employees in this role._ **What You Have** Minimum education, skills and experience required. + Expertise in data modeling (conceptual, logical, physical) and… more
    Sallie Mae (08/21/25)
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  • Customer Experience Manager FT

    Coast Guard Community Services Command (Chesapeake, VA)
    …1. 7+ years of experience in ecommerce and digital customer experience roles. 2. Experience leading omnichannel customer service operations. ... Closing Date: Until Filled Work Schedule: Full Time Position: Customer Experience Manager Salary: Negotiable Who May...programs to support long-term revenue growth. Reporting to the Director of Marketing, the CX Manager works closely with… more
    Coast Guard Community Services Command (08/28/25)
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  • Account Manager

    Forrester (VA)
    …business advisor by leveraging the company's research on emerging technologies and customer experience . + Collaborate with industry analysts and the ecosystem ... other. Our success is driven by curiosity, courage and customer obsession. The confidence and drive to be bold...ability and willingness to make cold calls and book meetings. Experience with omnichannel outreach in order to… more
    Forrester (07/04/25)
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