- PenFed Credit Union (Mclean, VA)
- …it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Director , ITSM at our Tysons, Virginia or San Antonio, Texas location. The primary ... of IT services in a dynamic, high availability environment. The Director , ITSM will ensure that incidents, problems and changes are managed effectively,… more
- Ensono (Richmond, VA)
- Senior Director , Mainframe Systems ProgrammingRemote - United StatesJR011969 At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and ... HONESTY, RELIABILITY, COLLABORATION, CURIOSITY, PASSION Position Summary As the Senior Director of Mainframe Systems Programs, you are mission focused to deliver… more
- Kyndryl (Richmond, VA)
- …but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM , Amazon Connect, and Google Suite strongly preferred. + Extensive experience in ... client engagement and relationship management at the CXO level + Demonstrable ability to build and commercialize relationships with senior executives + Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting,… more
- Guidehouse (Mclean, VA)
- …written communication skills. + Expertise implementing multiple ServiceNow modules, preferably ITSM , ITOM, IRM, and/or SPM. + Experience with Software Development ... Lifecycle methodologies, deliverables, and controls. + Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings. + Experience working in an Agile environment.… more
- CACI International (Chantilly, VA)
- …with 10 or more years of combined IT Program Management, Service Management ( ITSM ), and Systems Engineering (SE) management experience in an IT Service Provider ... of functional areas leads though implementation, maintenance, and delivery of the ITSM Practices. Key focus areas will be on operational Situational Awareness (SA)… more
- Watershed Security (Norfolk, VA)
- …and Remedy application, and AIM web interfaces as directed by the Sustainment Director + Provide Remedy development and architecture expertise in the planning and ... delivery model that aligns with PSS Program objectives + Evaluate Enterprise ITSM Helix solutions (requirements and design), integrations and data to ensure… more
- CompuCom (Richmond, VA)
- …Architecture and Integration, with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management (ITOM)** modules. This role will be instrumental ... across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and-center in consulting… more
- TekSynap (Chantilly, VA)
- …ensuring the platform aligns with business needs and IT Service Management ( ITSM ) best practices. This role requires a blend of technicalexpertise, problem-solving ... andapplications. Theservice desk uses ServiceNow asanInformation Technology Service Management ( ITSM ) tool set to document, process, andmonitorincidents, problems, inquiries,… more
- CACI International (Springfield, VA)
- …and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial ... - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates. - Coordinate with any required resources across… more
- Cisco (VA)
- …is seeking a **Senior** **Service Delivery Manager** (SDM) (working with the Senior Director of Strategy, Planning & Operations) to drive the perfect delivery of ... + Solid understanding of service management principles and standard processes (ITIL/ ITSM frameworks). + Hands-on experience with ticketing and workflow tools. +… more
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