- Wells Fargo (Roanoke, VA)
- …at wellsfargojobs.com. **About this role:** Wells Fargo is seeking an ** Escalations Representative ** in our Unsecured Lending Operations supporting Consumer ... and Small Business Credit Card products and Unsecured Personal Loans and Lines of Credit. **In this role, you will:** + Support internal and external customers with inquiries and complaints regarding financial products and services. + Seek ways to determine… more
- ADP (Norfolk, VA)
- **ADP is hiring a** **Payroll Support Representative -- Level I.** The Payroll Support Representative supports Major Accounts Comprehensive Services Client users ... requests for guidance and best practices. The Payroll Support Representative will also be assigned to a specific group...+ **Internal** : work with other ADP Teams for escalations , issue resolution and collaboration with other service areas… more
- Trustmark (Richmond, VA)
- …and communities. **About the role** Trustmark is looking for a Call Center Representative to join the team. Responsible for responding to high volume of inbound ... + Researches and resolves high volume of complex customer inquiries and escalations , through a strong understanding of business rules, products and procedures. May… more
- iPostal1 (Richmond, VA)
- …cutting edge leader in the digital mailbox industry. Full Time Customer Service Representative - Phones and Chat - Richmond, VA Richmond, Virginia We're iPostal1 and ... deemed appropriate per level including but not limited to handling escalations , team supervision, analytics and reporting Requirements: Active listening skills… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and patches to AIX OS. + Provides tier 2 and 3 supports for escalations from Help Desk. + Knowledge and experience troubleshooting Linux and Unix based systems. ... infrastructure operations support. + Support infrequent after hours and weekend escalations as needed (aside from on-call rotation). + Optimize system operations… more
- Applied Materials (Manassas, VA)
- …areas of the fab and cover areas that are short resources + Communicate escalations , extended downs and all matters of unsatisfactory issues to Ops Leads + ... Assist with escalations /communications on all prolonged/chronic downs to CIP Engineer and...+ Attend any required customer facing meetings as a representative of Applied Materials. + Teams Meetings &… more
- CoStar Realty Information, Inc. (Richmond, VA)
- …for measuring activity and assessing the quality of service delivered by any representative from CoStar Group. In this role, you proactively call customers, actively ... less of a meeting or phone interaction with any representative from CoStar Group. Approximately 200+ outbound calls per...from surveys and data reviews. + Timely reporting of escalations to Management. + Communicate with internal departments to… more
- TekSynap (VA)
- …cause analysis and corrective action reports + Respond to and resolve trouble ticket escalations via VA Ticketing System and MS Teams support channel + Support and ... AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential… more
- Truist (Richmond, VA)
- …requests and address investor related questions. Handle attorney and investor escalations and projects as assigned. Maintain quality, productivity, attendance, and ... assigned. **Qualifications** **Required Qualifications:** The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable… more
- Google (Reston, VA)
- …to ensure customer success, and work with customers and support to guide issues/ escalations to resolution. + Develop best practices and assets based on learnings ... affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing… more