- Amazon (Arlington, VA)
- …in locations without reliable connectivity. We are seeking an experienced Support Engineering Manager to lead escalations and incident management team. This role ... leadership with operational excellence to ensure seamless handling of complex customer escalations and major incidents . The ideal candidate will build and… more
- Red River (Chantilly, VA)
- …others; you seek to make those around you successful. The **Client Success Operations Manager ** is a client-facing governance role within the Managed Services ... Manager (SDM)** , who manages service performance. The Operations Manager plays a key role in...+ Coordinate with SDM and technical leadership during major incidents and escalations , ensuring timely and clear… more
- Capital One (Mclean, VA)
- …the go-to leader for real-time GSOC operations , making sound decisions during escalations , critical incidents , and high-pressure situations + Serve as a key ... Senior Manager , Security Operations Center (GSOC) At...Senior Manager , Security Operations Center (GSOC) At Capital One, we dare...our team is seeking a dynamic and experienced **Senior Manager of GSOC Operations ** to lead the… more
- Amazon (Arlington, VA)
- …food safety programs - Execute rapid response protocols for food safety incidents to investigate, resolve, and document comprehensive corrective actions - Lead and ... project manage complex, large-scale food safety escalations across multiple sites, establishing clear action plans, tracking deliverables, and driving accountability… more
- Bank of America (Richmond, VA)
- ServiceNow Platform Operations Specialist Charlotte, North Carolina;Richmond, Virginia; Plano, Texas; Chandler, Arizona; Chicago, Illinois; Kennesaw, Georgia **To ... must be at least 18 years of age.** Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/ServiceNow-Platform- Operations -Specialist\_25039368) **Job Description:** At Bank of America, we are… more
- Coinbase (Richmond, VA)
- …voice. Collect and structure client feedback for internal teams such as Operations , Engineering, and Product. Help identify bugs, incidents , and opportunities ... alignment. Attendance is expected and fully supported. As an Institutional Account Manager , you'll be part of a dynamic, collaborative team of passionate… more
- Sumitomo Pharma (Richmond, VA)
- …Pharma Co., Ltd., is a global pharmaceutical company based in Japan with operations in the US (Sumitomo Pharma America, Inc.), focused on addressing patient needs ... a dynamic, highly motivated, and experienced individual for the position of Manager , Service Delivery Engineer. This person should have an understanding of Good… more
- SAP (Herndon, VA)
- …a team that wants you to grow and succeed. **SAP NS2 Technical Quality Manager / Support Engineer (MaxSecure)-Remote** SAP is the global market leader for business ... This position requires up to 80% travel. All internals must have manager 's approval to transfer. **POSITION DESCRIPTION** SAP National Security Services, SAP NS2,… more
- Zscaler (Mclean, VA)
- …disruption to service + Developing operations documentation, handling escalations , implementing measures to prevent recurring incidents , and contributing ... Reliability Engineer (Federal) to join our Government Cloud team. Reporting to the Manager , Site Reliability Engineering, this is an onsite role based at our Crystal… more
- SitusAMC (Richmond, VA)
- …+ Implement anomaly detection and predictive analytics to proactively prevent incidents . + Develop and maintain documentation, best practices, and training materials ... + Within the context of the monitoring program, tune alerting and escalations to reduce false positives and non-actionable alerting and to escalate high-impact… more