- Cognizant (Norfolk, VA)
- ** Genesys Developer ** **Responsibilities** Design and develop IVR applications using Genesys Composer, VoiceXML, and SCXML. Build and maintain routing ... strategies using Orchestration Server (ORS). Integrate Genesys with third-party systems (CRM, WFM, databases) using REST APIs, SOAP, and custom Java/.NET code. 5+… more
- Amazon (Arlington, VA)
- …center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, ... such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 3+ years designing...including successful integration of 3+ contact center platforms (eg, Genesys , Amazon Connect, Five9) Preferred Qualifications - AWS experience… more
- Amazon (Arlington, VA)
- …center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, ... such as Amazon Connect, Avaya, Cisco, Genesys , NICE InContact, Salesforce, etc. - 1+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least… more
- Teleperformance USA (VA)
- …Assist** + **Experience with integrating common telephony cloud solutions (eg Genesys , Amazon Connect, etc.)** + **Experience working with monitoring tools and ... System Administrator (CSA)** **Certifications (Preferred):** + **ServiceNow Certified Application Developer (CAD)** + **ITIL Foundation Certification (v3 or v4)** +… more