- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- …scripting. + Minimum of three (3) years of experience in an IT support or customer service role, with a strong emphasis on end-user satisfaction. + Solid ... support faster issue resolution. + Collaborate with higher-tier support teams and other IT units to...issues. + Monitors incidents and tracks resolution within the customer Service Level requirement by documenting all… more
- PwC IT Services Co. (Richmond, VA)
- **Line of Service ** Internal Firm Services **Industry/Sector** Not Applicable **Specialism** IFS - Internal Firm Services - Other **Management Level** Senior ... independence requirements. This position will be part of PwC IT Services (US) LLC, a member of the PwC...Firm Services, will provide you with the opportunity to support our core business functions by deploying applications that… more
- GovCIO (Fairfax, VA)
- **Overview** GovCIO is currently hiring for a Senior IT Customer Support Professional with an active Secret clearance to provide outstanding support to ... and associated equipment. **Qualifications** + High School with 6 - 9 years IT customer support (or commensurate experience) + Clearance Required:… more
- GovCIO (Arlington, VA)
- …workstations and associated equipment. **Qualifications** + High School with 3 - 6 years IT customer support (or commensurate experience) + Secret clearance ... **Overview** GovCIO is hiring for a Customer Support Professional ( IT ...for relocations and moves. + Create, update, and track service call requests, and stage and take down end… more
- IT Concepts (Salem, VA)
- …change, spark innovation, and achieve extraordinary milestones. Kentro is hiring an experienced Customer Service Engineer to support our VA-ESOM- End Point ... facilities may be located and require onsite services. A Customer Service Engineer can quickly respond to...+ Assist in delivering both remote and desk-side technical support , responding to IT support … more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier II Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... 2nd, or 3rd). + Deliver a comprehensive range of IT support services, covering devices and network...policies. + Exhibiting strong written and verbal communication, effective customer service , and problem-solving skills in high-pressure… more
- GovCIO (Richmond, VA)
- …of desktop, laptop, and peripheral issues, while maintaining high standards of customer service and efficient team performance. This position is within ... support or similar role. + Previous supervisory or leadership experience in IT support . + Strong problem-solving and analytical skills. + Excellent… more
- Somatus (Mclean, VA)
- …and mental well-being + Community engagement opportunities + And more! The Director, IT Service Operations will be responsible to develop, implement, and ... delivery of 24x7 systems availability and performance through effective IT Service + Management processes, executive communications,...for all Incident events. + Communicate and coordinate with IT Operations and L2 support teams on… more
- TekSynap (Arlington, VA)
- **Responsibilities & Qualifications** TekSynapis seekinga ** IT Service Support Specialist** toprovideTier 1/2 helpdesk support to JPO end users, ... IT or related. + 3+ years helpdesk or IT service support experience. +...experience. + Proficiencywith ITSM tools (ServiceNow, Remedy). + Strong customer service and troubleshooting skills. + DoD… more
- TekSynap (VA)
- **Responsibilities & Qualifications** **RESPONSIBILITIES** + Plans, delivers, and supports customer IT services, including installation, troubleshooting, user ... solutions. + Prepares business cases and implementation plans for IT service improvements. + Ensures rigorous application...in a timely manner. **Overview** We are seeking an IT Support Specialist to join our team.… more