- Liberty Utilities (Lynch Station, VA)
- Manager , Voice of the Customer Insights LU Service Corp. Joplin, MO, US, 64801Paw Paw, IL, US, 61353Willard, MO, US, 65781Branson, MO, US, 65616Reeds, ... + Recommend and implement process improvements based on data insights . + Support the Manager of Data...Support the Manager of Data Analytics and Manager Voice of Customer with… more
- Capital One (Mclean, VA)
- Business Manager , Bank Voice Strategy As a member of the Bank Voice Strategy team, you will drive strategic decision-making that directly influences how ... Call Center Operations for Capital One's Retail Bank, which supports over 12M customer calls each year. We are a high-impact, high-visibility team and serve as… more
- Datavant (Richmond, VA)
- …an end-to-end VOC program, including tools, processes, and feedback loops that capture customer insights to inform product roadmaps and priorities. + **Develop ... teams to do their best work together. **Key Responsibilities** ** Voice of Customer & Insight Alignment** +...internal and external use **Enablement & Product Readiness** + ** Customer -Informed Enablement:** use customer insights … more
- Coinbase (Richmond, VA)
- …* Partner with Product and CX to use metrics, customer feedback, and voice -of- customer insights to improve quality and performance. * Provide technical ... supported. * *Team*- We're looking for a Senior Engineering Manager to lead our Customer Engagement &...customer -facing tools that power our chat, email, and voice support channels. Collaborate with Product Managers to define… more
- Qualtrics (Reston, VA)
- …on the voice of their employees while enabling brands to enhance customer experiences through accessible omni-channel insights . **How You'll Find Success** + ... across the globe who think that's work worth doing. ** Manager of Product Manager - Employee Experience** **Why...of product management experience. + Experience building and scaling customer -facing analytics or AI-driven insights products. +… more
- Amazon (Arlington, VA)
- …both technical capabilities and business needs * Create Voice of Customer (VOC) mechanisms that capture insights and translate them into actionable ... innovations. This isn't a traditional product role-you'll be the voice of the customer and the champion...how products come to market, influence roadmap decisions with customer insights , and create the mechanisms that… more
- Oracle (Richmond, VA)
- **Job Description** **Principal** **Technical Program Manager (TPM), Oracle Cloud Infrastructure - Job level IC4** Overview Are you a creative person who loves a ... you've been dreaming of as our Principal Technical Program Manager . If you have a passion for innovation in...leading initiatives to improve, deliver, and enable reporting and insights . You will manage the development and implementation process… more
- Concentrix (Richmond, VA)
- …leader for a sophisticated conversational AI platform that helps enterprises automate customer interactions across voice , chat, and messaging channels. This ... infrastructure + **Reporting Team** : Real-time analytics, observability tools, and customer -facing dashboards + **Channel Gateway Team** : Voice processing,… more
- Concentrix (Richmond, VA)
- …surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional ... routing + Workstreams, sessions, and agent scripts + Supervisor dashboards and real-time insights + Define and optimize end-to-end customer interaction flows. +… more
- Otsuka America Pharmaceutical Inc. (Richmond, VA)
- **Job Summary** **Senior Manager , Digital Content and Social Strategy** Position Overview The Senior Manager , Digital Content & Social Strategy is responsible ... This role drives integrated content strategies that elevate our corporate voice , strengthen reputation, and build advocacy for our science, our leadership,… more