- Veralto (Richmond, VA)
- …and serve as the go-to expert for complex technical challenges-delivering consistent, high- quality service our customers rely on. This position is part of the ... leading a best-in-class organization + Implement and track service schedules, spend, quality , and other metrics of the team working in conjunction with commercial… more
- Amazon (Suffolk, VA)
- …positive employee relations and building leadership bench strength within the Fulfillment Center. Responsibilities: * Drives creation of quality initiatives, ... exceed business plan. * Responsible for the overall safety, quality and performance and customer experience of either Inbound...are shared across all departments, shifts and among the network . * Works closely with support staff (HR, Finance,… more
- SAP (Herndon, VA)
- …activities as required + Taking ownership for the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs when required by correctly ... communities. (blog posts, tips and tricks, etc.) + Drive improvement of Knowledge quality in area of expertise, both internally & externally. + Work as functional… more
- CACI International (Chantilly, VA)
- …Support the SIAM processes including Incident, Problem, Change, Event, Configuration, Knowledge, Request Fulfillment , and Service Catalog + Support the Program's ... 5 years work experience in a Service Desk and/or Network Operations Center (NOC) providing IT SA to leadership...the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive… more