- ABBTECH Professional Resources, Inc. (Richmond, VA)
- Hello! ABBTECH Professional Resources and our partner Dell is seeking a technician to help with Tier 1 support remotely in the US. You must know your way ... tickets. You will mainly be the first level of support for Microsoft Applications and Windows Issues. Ability to...and delegate tickets to the correct department or to Tier 2-3. If you or someone you know is… more
- Red River (Chantilly, VA)
- …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician to join our growing **on-site** team at our HQ located in ... Chantilly, VA! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers and escalating to Tier 2… more
- Epsilon, Inc (Alexandria, VA)
- …or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with ... queues utilizing available knowledge and approved remediation tools. + Perform remote /desk-side tech support by applying advanced troubleshooting and resolution… more
- Red River (Chantilly, VA)
- … access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established KBAs ... seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This… more
- CBRE Government and Defense Services (Mclean, VA)
- …EAM system and related applications. This role bridges technical administration with frontline support , offering Tier 1 help desk assistance, troubleshooting ... training to enhance adoption and efficiency. This is a remote position in the contiguous states, Hawaii, Alaska, or...related applications. This role bridges technical administration with frontline support , offering Tier 1 help… more
- Epsilon, Inc (Alexandria, VA)
- …Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably ... combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for...31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and… more
- GovCIO (Richmond, VA)
- …(VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6798/ tier -3-data-quality-help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6798_… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- **General Summary** Provides remote Tier 1 technical end user support to an enterprise of roughly 4500 users in a Microsoft Windows environment. Work on ... an enterprise environment. **Job Responsibilities** + Provide front line support for IT systems and software, fielding telephone calls,...3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a… more
- M. C. Dean (Vienna, VA)
- …follow through on resolution. 1 . **User Support and Documentation** + Provide Tier 1 and Tier 2 support to end users regarding system access, ... System Administrator with a strong background in service ticketing, triage, and end-user support to join our Security and Electronic Systems (SES) business unit. As… more
- ICF (Reston, VA)
- Description We are open to supporting 100% remote work anywhere within the US ICF's Digital Modernization division is a rapidly growing, entrepreneurial, technology ... department, seeking Senior Appian Developers to support upcoming needs with our federal customers. Our Digital...and cloud native solutions to federal agencies, deploying over 1 ,300 technologists who have built and maintained over 700… more
