- Insight Global (Richmond, VA)
- Job Description Insight Global is seeking Customer Service Agents - Tier I - to join a Customer Care Center supporting a government client. This role is ... will set the tone for every interaction as the customer service team taking troubleshooting calls. We...informed throughout the process. - Escalate complex issues to Tier 2/3 teams while maintaining ownership and follow-up to… more
- Koniag Government Services (Chantilly, VA)
- …seeking a Tier 2 Network Administrator to support KDS and our government customer . This is a remote opportunity. We offer competitive compensation and an ... holidays, three weeks paid time off, and more. The Tier 2 Network Administrator supports the Tier ...+ Coordinate with vendors and internal teams to resolve service issues + Maintain accurate records of network incidents,… more
- Koniag Government Services (Chantilly, VA)
- … Tier 2 (Network Operations Center) to support KDS and our government customer . This is a remote opportunity. We offer competitive compensation and an ... paid holidays, three weeks paid time off, and more. Tier 2 Network Admin supports Tier 3...+ Coordinate with vendors and internal teams to resolve service issues + Maintain accurate records of network incidents,… more
- Trace Systems Inc (Portsmouth, VA)
- …use policies. + Exhibiting strong written and verbal communication, effective customer service , and problem-solving skills in high-pressure environments. + ... Job Overview Job Title: IT Service Desk Support - Tier II...such as keyboards, mice, and other peripherals. + Perform remote troubleshooting using government provided tools. + Assist with… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- … Desk Representative, you will have the opportunity to showcase your exceptional customer service skills when speaking to customers via a cloud-based telephony ... **What is the position?** The Bilingual Tier 1 Service Desk Representative plays...I need?** + High school diploma or GED. + Customer Service experience - 2 or more… more
- CACI International (Reston, VA)
- Network Operations - Tier 2 NETOPS Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee Type: ... * * The Enterprise Communications Services 3 (ECS3) program supports our intel customer across its CONUS & OCONUS operating locations. Our focus includes the design,… more
- Capital One (Richmond, VA)
- …- Capital One Software ( Remote ) Ever since our first credit card customer in 1994, Capital One has recognized that technology and data can enable even ... these same needs going forward. We are seeking top tier talent to join our pioneering team and propel...and participate in important projects that dramatically enhance the customer experience. Due to the entrepreneurial spirit required to… more
- Capital One (Richmond, VA)
- Manager, Technical Product Marketing, Data Security - Capital One Software ( Remote ) Ever since our first credit card customer in 1994, Capital One has recognized ... help other businesses address these same needs going forward. We are seeking top tier talent to join our pioneering team and propel us towards our destination. You… more
- Ryder System (Richmond, VA)
- …Ensure Employee Services staff have the training and tools to meet and exceed customer service expectations. b** **ilingual is a plus Shift hours vary / ... mentorship, guidance, support, and performance feedback to direct reports ( Tier 1 Call Center Representatives and Tier ...have the training and tools to meet and exceed customer service expectations + Serve as point… more
- Capital One (Richmond, VA)
- Senior Manager, Product Management - Capital One Software ( Remote ) Product Management at Capital One is a booming, vibrant craft that requires reimagining the status ... quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and… more