- Coinbase (Richmond, VA)
- …globally--across Consumer and Compliance operations. We're seeking a data-driven, operationally minded Senior Manager , CX Consumer Analytics to lead ... a team of analytics engineers in service of our Consumer CX operations, including Core, Social, and Specialty Operations support. This leader will be responsible… more
- Coinbase (Richmond, VA)
- …leaders. * Drive contractual standardization in partnership with Sourcing, ensuring that CX vendor contracts evolve with business requirements. Act as the central ... CX point of contact for BPO contract management. *...skills, with experience meeting with and presenting information to senior leadership * Proficient in MS Office / G… more
- Coinbase (Richmond, VA)
- …and grow a team of analytics engineers who will work closely with finance, CX , HR, compliance and data science teams. * *Architect and lead core data modeling ... times. * *Develop deep domain expertise: *Ensure your team deeply understands finance, CX , HR, compliance and product data, building targeted data marts and tools… more
- Coinbase (Richmond, VA)
- …growing Enterprise Applications team is looking for an experienced Enterprise Product Manager (supporting our CX organization) who is passionate about ... partners across many teams at Coinbase including, Product, Engineering, CX , Compliance, and Security. You will develop user personas...value for internal partners. You will report to a Senior Product Manager on a team of… more
- Amazon (Arlington, VA)
- …trust forums, writing opinion papers to discuss Hotly Debated Topics within the product or CX to senior leaders - including VPs and SVPs - and ensuring what ... requirements, and acceptance criteria to product teams; and reviewing and validating CX /UX before review closure. * Negotiate the remediation approach and acceptance… more
- Coinbase (Richmond, VA)
- …is expected and fully supported. The Compliance team within Customer Experience ( CX ) is responsible for developing and delivering best in class support across ... vendor partners or overall performance and the quality. * Coordinate with senior management and provide insights for process improvement. * Communicate effectively… more