• Service Desk Agent

    Cayuse Holdings (Richmond, VA)
    **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote (M-F 6pm-3am EST) **_SALARY:_** ... $20.00-$22.00/hr **_EMPLOYEE TYPE:_** Full-Time Hourly Non-Exempt The Service Desk Agent provides customer service solutions within service level… more
    Cayuse Holdings (07/31/25)
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  • Service Desk Agent II

    V2X (Reston, VA)
    …to tackle their most complex challenges with integrity, respect, responsibility, and professionalism. The Service Desk Agent role in V2X supports a web-based ... Tier I, along with ensuring proper workflow between Tiers and the service desk partner companies also providing services to this overall solution. + Experience… more
    V2X (09/02/25)
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  • Service Desk Agent II

    ASM Research, An Accenture Federal Services Company (Richmond, VA)
    …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive… more
    ASM Research, An Accenture Federal Services Company (08/08/25)
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  • Service Desk Agent Junior

    ASM Research, An Accenture Federal Services Company (Alexandria, VA)
    …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... for a degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work independently with general… more
    ASM Research, An Accenture Federal Services Company (07/15/25)
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  • Service Desk Agent I

    V2X (Reston, VA)
    …and presentation of technical functionality to a non-technical audience + Experience using Service Desk ticketing software + Skills & Technology Used + ... email) assisting users by providing superior quality support and service information to users + Actively resolve and/or escalate...to users + Actively resolve and/or escalate incidents and service requests by ensuring they are handled within an… more
    V2X (09/02/25)
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  • Service Desk Agent - Swing…

    ASM Research, An Accenture Federal Services Company (Falls Church, VA)
    …the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals.Seeks opportunities to improve ... tracking incidents. Follows through to resolution within the customer Service Level requirement by taking notes on the steps...Services (AWS) **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work… more
    ASM Research, An Accenture Federal Services Company (07/19/25)
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  • Service Desk Tower Lead

    System One (Arlington, VA)
    … Service improvement results. + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes. + Serve ... Job Title: Service Desk Tower Lead Location: Arlington,...Job Title: Service Desk Tower Lead Location: Arlington, VA On-Site -...has a 6-month contract to hire opening for a Service Desk Tower Lead to lead an… more
    System One (08/19/25)
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  • Service Desk Team Lead

    TekSynap (Arlington, VA)
    … Service improvement results; + Perform call monitoring of live and/or recorded Service Desk agent calls for quality assurance purposes; + Serve ... **RESPONSIBILITIES** + Own overall responsibility for ITSMS process handling on the Service Desk ; + Manage all Service Desk supervisors; +… more
    TekSynap (08/14/25)
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  • Bilingual (German/English) Service…

    CAI (Richmond, VA)
    …in bringing neurodiversity to the enterprise. **Job Summary** As a Bilingual (German/English) Service Desk Agent , you will be responsible for providing ... Bilingual (German/English) Service Desk Analyst **Req number:** R6133 **Employment type:** Part time **Worksite flexibility:** Remote **Who we are** CAI is a… more
    CAI (09/06/25)
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  • Desktop Image Management - Azure VDI or Citrix DOD…

    Tesla Laboratories. Inc. (Vienna, VA)
    We are actively seeking a dedicated Senior IT Service Desk Agent with a specialization in image management and proven expertise in troubleshooting Azure ... or software. + Operational Excellence: Maintain and enhance the IT service desk operations, ensuring SLAs are met and customer satisfaction is maintained… more
    Tesla Laboratories. Inc. (09/10/25)
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