- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a working knowledge and progressive… more
- General Dynamics Information Technology (Fairfax, VA)
- …to a business model using a Knowledge-Based (KM) solution called **Navy Enterprise Service Desk (NESD).** We are seeking a **Conversational AI Engineer** to ... The **Navy Directorate for Information Dominance** is consolidating all Tier-1 IT service desks and moving from a human-centered Subject Matter Expert (SME) based… more