- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard ... for a degree upon approval. **Other Job Specific Skills** + Excellent customer service skills + Uses a knowledge document to work independently with general… more
- CACI International (Arlington, VA)
- Technical Operations Center Service Desk Agent Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee ... Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid-level...requests and incidents that have been escalated by the junior level analysts. * Leverage remote control technology (such… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …roughly 4500 users in a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate user incidents and requests. Analyze, ... be receptive to constructive criticism. + Assist in mentoring junior team members and accept mentoring from senior team...Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. +… more