- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- The Service Desk Manager is responsible for managing the overall operations, performance, and continuous improvement of the CASTLE-NET IT Service Desk ... . This role provides leadership and direction to service desk personnel, manages ticket processes and workflows, ensures quality service delivery, and… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to oversee and manage Information Technology support services in alignment with the mission of the Government. The ... ideal candidate will provide leadership for the IT Service Desk team and ensure efficient, effective, and high-quality support across the organization. To join… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …for service desk issues. The Lead works closely with the Service Desk Manager on process improvements and strategic initiatives while maintaining ... Responsible leading weekend service desk operations, overseeing IT service delivery to meet the needs of the CASTLE-NET program. Manages service delivery… more
- Marriott (Arlington, VA)
- …all areas of the Front Office in the absence of the Front Office or Front Desk Manager . * Supports daily Front Desk shift operations. **Supporting Progress ... Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk . Strives to ensure guest and employee satisfaction and achieve the… more
- UIC Government Services and the Bowhead Family of Companies (Norfolk, VA)
- …defects, validate requirements, and support functional enhancements. + Utilize the National Help Desk Service Manager (NHDSM) or similar ticketing system to ... customer service experience, preferably with experience in the National Help Desk Service Manager (NHDSM) or a similar system + Ability to communicate… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation...Virtual video interview conducted via video with the hiring manager and/or team + Camera must be on +… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...as Remote Desktop Protocol (RDP) and System Center Configuration Manager (SCCM) to resolve technical issues. + Operating and… more
- EPS Corporation (Dahlgren, VA)
- …Job Description EPS Corporation is seeking aCustomer Technical Support Specialist (Help Desk )to provide high-quality technical assistance and customer service in ... Customer Technical Support Specialist (Help Desk ) - (756) Share this job as a...using tools such asBMC RemedyorServiceNow. + Document all incidents, service requests, and problem resolutions accurately within the help… more
- GovCIO (Richmond, VA)
- **Overview** GovCIO is currently hiring for a Service Desk Administrator with an active Secret clearance to provide Tier I phone support and troubleshooting in ... troubleshooting in compliance with established policies/procedures. + Provide supplemental hands-on desk -side support when required. + Meet contractual Service … more
- The Joint Chiropractic (Newport News, VA)
- …accessible to all. Position Summary We are seeking a goal-oriented, proactive, and service -minded Front Desk Coordinator to join our team. This customer-facing ... Front Desk Coordinator - Part-Time Location: Newport News, VA...in a convenient retail setting. As the largest operator, manager , and franchisor of chiropractic clinics in the US,… more