- Tyto Athene (Reston, VA)
- …for all customer regional locations. The Service Desk Team provides a mixture of Tier 1 . 5 and Tier 2 desktop support to customer faculty, staff, and ... other peripherals. + Receive and log customer calls via telephone, voice, self- service tickets, and electronic mail. + Perform remote analysis of reported problems… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
- Imagine One Technology & Management (Norfolk, VA)
- …the creation of PowerPoint slide decks as needed. + Provide support to shipyard tier 1 support desk and other external organizations using problem resolution ... the US Navy. We are looking for **Night Shift Service Desk Specialist / Command Center** to support a...for leadership and conduct morning operations briefs. + Provide tier 1 , tier 2 and… more
- Leidos (Norfolk, VA)
- …and/or SIPR in a Tier 1 role. + Ability to attain Flank Speed Tier 1 . 5 qualification within 30 days. + Superior skills in both written and verbal ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening for an...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- ASM Research, An Accenture Federal Services Company (Richmond, VA)
- …and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
- CACI International (Sterling, VA)
- …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …discipline Hybrid Role - some telework is available Program Description: The program provides comprehensive Tier 1 , Tier 2, and Tier 3 IT Infrastructure ... Years of Experience: 5 years of experience Education Requirements:Bachelors degree in...oversight for the planning, implementation, and ongoing operations of Tier 1 -3 systems. This position ensures that… more
- Conduent (VA)
- …day. **Remote - Call Center Customer Service Representative** **Medicaid Member Support - Tier 1 ** **For The State of Iowa** **You Need to Reside in the ... -6 weeks **Shifts:** Monday - Friday 8:00 AM to 5 :00 PM **Join the Conduent Customer Service ...or GED + Background required. + Must reside within 1 hour driving distance from Des Moines, IA **Those… more
- Defense Health Agency (Fort Belvoir, VA)
- …is based on a tier scale, determined by the position specialty, grade and location. Tier 1 : $121,020 - 300,000 Tier 2: $145,000 - 320,000 Tier ... installation but operates as one of the first joint service medical facilities in the US military, staffed with...of government operations in the event of crisis. The $ 1 .03 billion, 1 .3 million-square-foot facility opened in… more
