- ASM Research, An Accenture Federal Services Company (Washington, DC)
- The Quality Assurance (QA) Specialist is responsible for analyzing the efficiency and effectiveness of individual case analysts. The QA Specialist ... in both English and Spanish languages. **Key Responsibilities:** The QA Specialist reviews cases, emails, and recorded telephonic interactions and evaluates them… more
- Leidos (Reston, VA)
- …create onboarding and continuous education materials for agents + Coordinate with quality assurance teams to review agent interactions, identify recurring ... + Prepare and deliver monthly reports with recommendations to improve content, quality assurance , and customer satisfaction + Implement a flexible content… more