- US Bank (Washington, DC)
- …+ High school diploma or equivalent + Typically, at least 18 months of customer service or related experience **Preferred Skills/ Experience ** + Effective ... excel at-all from Day One. **Job Description** Provides a high level of customer service by responding to telephone or email inquiries, requests, and problems.… more
- Kyndryl (Washington, DC)
- …+ Strong leadership and transformation skills. + Deep understanding of contact center technologies and customer experience strategies. + Experience ... experience (CX) transformation strategies. + Drive modernization of contact center technology platforms, including cloud-based CCaaS adoption and AI/ML… more
- Humana (Washington, DC)
- …+ ** Experience as a Lead Solutions Architect involving large scale cloud contact center experience solutions implementation on Genesys cloud platform** + ... needs and develop architecture solutions and blueprints for the customer experience center platform solutions...Provide best practice recommendations and optimization opportunities within the contact center experience platform +… more
- Hilton (Washington, DC)
- …minimum qualifications:** + Two \(2\) years of experience working in a large\-scale contact center \(more than 500 seats\) + Two \(2\) years of experience ... This is your chance to be part of a Customer Care Team that is revolutionizing human hospitality in...a workforce management or scheduling role within a large\-scale contact center + Experience using… more
- Amazon (Arlington, VA)
- …business. The Amazon Connect Specialist Team is made up of deep CX and Enterprise Contact Center domain experts who work directly with our customers to solve ... roadmap. Our team is at its best when a customer is thinking big and needs specialized experience...community and product teams. Act as primary point of contact for urgent customer issues in your… more
- Prime Therapeutics (Washington, DC)
- …the future of pharmacy with us. **Job Posting Title** Service Delivery Manager ( Contact Center ) **Job Description** The Manager Service Delivery is responsible ... driving medium and large-scale Member Operations client implementations and member experience /client relations in a consistent and effective manner. This position… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …school diploma/equivalent and 1-year general work experience in a call center or customer service-based environment. Knowledge of consumer lending, or new ... provides quality service to all members via the call center channel with a positive and helpful demeanor. The...& Responsibilities + Performs other duties as assigned. Required Experience : Education and Experience : Bachelor's degree or… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Performs call follow-up and reporting as assigned. + Demonstrates outstanding customer service. + Demonstrates exceptional understanding of military culture and ... is maintained. + Acts as a clinical Point of Contact (POC) for the supervisors when indicated by business...+ 8 -- 15 years of relevant post-graduate work experience in counseling, social work, and mental health services.… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- …Minimum Education, Experience Requirements + Bachelor's degree + 8+ years experience in contact center operationsand related departments that includes: ... Position Information Functional TitleSr. Manager, Customer Care (Call Center ) Recruitment Category...experience in billing and collections + 3+ years' experience managing a large customer service team… more
- Chevy Chase Acura (Bethesda, MD)
- …with customer communication and workflow coordination. Qualifications * Previous experience in customer service; auto body or automotive experience ... Job Title: Customer Service Representative (CSR) - Auto Body Shop...front office team and be the first point of contact for our valued customers. Responsibilities * Greet customers… more