• Home Depot (Washington, DC)
    …to ensure a safe opening and closing process. They coach associates, address customer service escalations, and perform Manager on Duty (MOD) responsibilities. ... running smoothly. At times, CXMs may be the only Manager available and will be expected to make business...- Customer Service / Experience - Drive customer service and associate engagement ; coach associates… more
    DirectEmployers Association (11/15/25)
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  • Washington Metropolitan Area Transit Authority (Washington, DC)
    … customer -centric KPIs/success metrics for website performance, including user engagement , conversion rates, and customer satisfaction with digital services. ... Product Manager Websites Job ID: 251040 Location: DC -...requires world-class digital tools. To advance this mission, our Customer Experience Programs team is seeking a talented, mid-career… more
    DirectEmployers Association (11/19/25)
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  • Ralliant (Washington, DC)
    … intimacy, eliminating fractured customer interactions, and creating a unified, customer -focused engagement model. The SAM anticipates customer needs, ... **Job Title: Strategic Account Manager (SAM)** **Reports To:** Vice President, Commercial Operations...planning. + Shape requirements and influence specifications during early engagement . + Lead customer Q&A, pricing discussions,… more
    DirectEmployers Association (09/05/25)
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  • HSBC (Washington, DC)
    …all share. The Wealth Relationship Officer works closely with the Wealth Relationship Manager and the overall Relationship Team to provide an outstanding customer ... on process and administrative tasks by the Wealth Relationship Manager to increase their capacity to address clients' needs...activities and entering orders for clients and opening new customer accounts in addition to being part of the… more
    DirectEmployers Association (11/19/25)
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  • Ralliant (Washington, DC)
    …options. . Secure price increases as necessary and ensure competitive positioning. Customer Engagement & Retention . Proactively engage customers 90 days ... or more revenue from onsite services and do not require Key Account Manager (KAM) level support. This is a quota-carrying role with commission incentives, focused… more
    DirectEmployers Association (10/03/25)
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  • Fannie Mae (Washington, DC)
    …to our team, you will focus on capital markets innovation, strategy and engagement . You will collaborate with leadership to direct efforts on monitoring financial ... and optimize the strategy. * Act as a project manager on strategic initiatives that support the business. *...strong relationships with internal and external customers through active engagement and inspiring work. * Partner with management to… more
    DirectEmployers Association (10/23/25)
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  • American Bankers Association (Washington, DC)
    …position is responsible for ensuring events meet the Office of Member Engagement 's (OME) goals for financial performance, which include overall responsibility for ... assigned revenue targets based upon ABA board budgets and maintaining customer satisfaction. The Senior Director provides day-to-day oversight of critical activities… more
    DirectEmployers Association (10/15/25)
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  • Fannie Mae (Washington, DC)
    …human capital, resources and strategic business initiatives related to client engagement , market segmentation and portfolio transparency. * Make recommendations on ... data-driven decision making to help form and shape Single-Family strategy for Market Engagement . *THE EXPERIENCE YOU BRING TO THE TEAM* Required Experiences: * At… more
    DirectEmployers Association (09/21/25)
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  • Ralliant (Washington, DC)
    …of post-sales customer support functions, including quotes, contract extensions, and customer re- engagement . + Respond to inbound leads generated through all ... You will be responsible for developing and implementing new customer acquisition strategies that purposefully grow revenue by acquiring...new logo customers and working with a Key Account Manager to expand revenue with existing customers. Do you… more
    DirectEmployers Association (09/30/25)
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  • Wilson Language Training (Washington, DC)
    …effective working relationships with the Literacy Specialist team, the Literacy Advisors, Customer Success Teams, operating as a team player to help build awareness ... educators. + Shares regular updates regarding school-based assignments to team and manager . + Provides instructor-led workshops and study group meetings in alignment… more
    DirectEmployers Association (09/23/25)
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