- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Customer KPI / Data Metrics and Competitive Intelligence Consultant** **Category:** Business Consulting, Strategy and Digital Transformation **Main ... with interesting and strategic work. CGI is Seeking an Customer KPI / Data Metrics and Competitive Intelligence Analyst for its IP solutions team.… more
- Amazon (Arlington, VA)
- …to identify emerging needs and trends in enterprise AI adoption * Analyze implementation data , customer feedback, and success metrics to continuously improve ... the next 1-2 years. We're structured with a delivery arm that executes customer implementations and a solutions arm that creates consistent execution patterns and… more
- Amazon (Herndon, VA)
- …deep dives customer impacting events, locates systemic infrastructure issues using data driven analysis to drive solutions and serves as a subject matter expert ... Description At Amazon, we're working to be the most customer -centric company on earth! Amazon is a place where...online, this is the job for you. The AWS Data Center Community (DCC) organization is looking for an… more
- CACI International (Sterling, VA)
- …Assist with the establishment of performance goals for the development of SLA and KPI metrics , graphs, trends, and analysis to be presented at Governance Forums ... in communicating and strategically working across the program and customer ecosystem to standardize service delivery metrics ,... analysis of ITIL processes + Knowledge of analyzing data , metrics , and associated results and communicate… more
- City National Bank (Annapolis, MD)
- …and executive review documents that will drive business outcomes. * Monitor existing KPI metrics , developing new metrics , identity correlations and root ... include developing and tracking of key statistical information and performance metrics , organizing and presenting data to management and managing… more
- Amazon (Arlington, VA)
- …BI teams to define and deliver solutions. - Collection of VoC (Voice of the customer data ) through usability studies, surveys, focus groups and 1:1 interviews - ... initiatives to define the long-term strategy and vision to meet emerging customer needs. You will handle complex product development and business management… more
- Pearl Interactive Network (Washington, DC)
- …and ensure all program and project implementations are performing to established SLA's and KPI 's. + Review and finalize the policies and procedures, as well as the ... Accountable for post program/project performances including staffing levels, SOW compliance, SLA's, KPI 's, and fiscal position (P&L). + Review monthly invoicing and … more
- Amazon (Arlington, VA)
- …effectively leading and motivating teams. * Set clear objectives for programs, leveraging data analytics to drive improvements and achieve metrics . * Navigate ... customer focus and in project/program management skills and data . Senior Program Manager - EV In-Life Services will...of program or project management experience - Experience using data and metrics to determine and drive… more
- PNC (Tysons Corner, VA)
- …Business Intelligence (BI), Concept Development, Data -Driven Decision Making, Data Integration, Market Research, Performance Metrics , Qualitative Research, ... rigor to decision making, specifically, audience segmentation and targeting, KPI definition, in-market test design, performance analytics and optimization *… more
- V2X (Reston, VA)
- …administration of the QualityData Management System. Functional responsibilities in the Quality Data Management System include; Voice of the Customer Program ... (NCR) or ICAR. + Oversee the Voice of the Customer Program, ensuring metrics are designed, measurable...represent the PMO in various meetings and to present data / metrics to program leadership and technicians as… more
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