- Prime Therapeutics (Washington, DC)
- … Director , Customer Experience & Omnichannel **Job Description** The Director Customer Experience & Omnichannel leads a team to identify ... problems and help them to achieve their goals. This position develops Customer Experience strategies for multiple customer types (member, clients, health… more
- Otsuka America Pharmaceutical Inc. (Washington, DC)
- **Job Summary** The Associate Director (AD), Commercial Data Management (CDM) within Data Enablement (DE) for Business Analysis (BA) is accountable for strategically ... and utility of Otsuka's data assets. **Job Description** Reporting to the Director CDM, this role will be responsible for providing strategic insight and… more
- Marriott (Bethesda, MD)
- …Type** Management This is a temporary position. **Job Summary:** The Senior Director , Marketing Intelligence is responsible for developing and executing analytics to ... drive business and customer value. Key areas include: + Marketing mix optimization...include: + Marketing mix optimization + Personalization measurement + Omnichannel lifecycle analytics + Website merchandising analytics This role… more
- Kyndryl (Washington, DC)
- …such as Agentic AI. The ideal candidate will have a strong background in Customer Experience , BPO models, and/or CCaaS transformation programs with a passion for ... center transformations. + Guide cross-functional consultants to design and implement customer experience (CX) transformation strategies. + Drive modernization of… more
- Sallie Mae (Sterling, VA)
- …harness data for transformative outcomes, such as predictive insights, personalized customer experiences across omnichannel , and operational efficiencies. **What ... employees in this role._ **What You Have** Minimum education, skills and experience required. + Expertise in data modeling (conceptual, logical, physical) and… more
- Humana (Washington, DC)
- …technology. You'll oversee engineering teams building platforms that power personalized customer journeys, omnichannel campaigns (email, SMS, push, social), CRM ... platforms. + Align engineering initiatives with business goals (eg, customer acquisition, retention, revenue growth). + Drive innovation in AI/ML-driven… more