- PenFed Credit Union (Mclean, VA)
- …it's about being a part of the PenFed family. PenFed is hiring a (Hybrid) Director , ITSM at our Tysons, Virginia or San Antonio, Texas location. The primary ... of IT services in a dynamic, high availability environment. The Director , ITSM will ensure that incidents, problems and changes are managed effectively,… more
- Kyndryl (Washington, DC)
- …but not limited to Microsoft M365, Intune, AVD, Copilot, Viva, ServiceNow ITSM , Amazon Connect, and Google Suite strongly preferred. + Extensive experience in ... client engagement and relationship management at the CXO level + Demonstrable ability to build and commercialize relationships with senior executives + Proven track record of leading and executing complex projects with multi-disciplinary teams in a consulting,… more
- Guidehouse (Mclean, VA)
- …written communication skills. + Expertise implementing multiple ServiceNow modules, preferably ITSM , ITOM, IRM, and/or SPM. + Experience with Software Development ... Lifecycle methodologies, deliverables, and controls. + Well-rounded technology consulting experience desired, to include ability to define requirements, lead client meetings, facilitate UAT, and conduct trainings. + Experience working in an Agile environment.… more
- OCT Consulting, LLC (Vienna, VA)
- …(CAD). + Established relationships within federal IT buyer communities. + CIS- ITSM certification and/or ServiceNow Sales Accreditations. + Knowledge of FedRAMP ... requirements and processes. + Existing Secret or Top Secret clearance. + This role is in the DC area with a hybrid work schedule in Tysons, VA. Benefits Benefits OCT offers competitive compensation packages and a full suite of benefits which includes: +… more
- TekSynap (Chantilly, VA)
- …ensuring the platform aligns with business needs and IT Service Management ( ITSM ) best practices. This role requires a blend of technicalexpertise, problem-solving ... andapplications. Theservice desk uses ServiceNow asanInformation Technology Service Management ( ITSM ) tool set to document, process, andmonitorincidents, problems, inquiries,… more
- CompuCom (Annapolis, MD)
- …Architecture and Integration, with a strong focus on **IT Service Management ( ITSM )** and **IT Operations Management (ITOM)** modules. This role will be instrumental ... across the enterprise. The Senior ServiceNow Architect reports to the Senior Director and Practice Leader. This role will be front-and-center in consulting… more
- GovCIO (Washington, DC)
- …position. The successful candidate will report to the EDS Portfolio Director . **Responsibilities** + Creates integrated project plans for contract deliverables and ... and stakeholders + Certified Scrum Master + Certified Product Owner + ITSM /ITIL Fundamentals + Familiarity with Data Analytics system capabilities such as PowerBI,… more
- CACI International (Springfield, VA)
- …and resolution. - Create and manage support tickets in a web-based ITSM /CRM platform while actively troubleshooting and communicating with end users. Perform initial ... - Escalate problems to Tier 2 level as required, and notify mission director if priority or severity necessitates. - Coordinate with any required resources across… more
- TekSynap (Chantilly, VA)
- …IT services and applications,using the customer's Information Technology Service Management ( ITSM ) tool set to document, process, and monitor incidents, problems, ... a **Help Desk Support Technician** tosupport theOffice of the Director of National Intelligence (ODNI)National Counterterrorism Center (NCTC).This analystwill play… more
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