- Zoom (Washington, DC)
- Head of Customer Experience Operations What You Can Expect The Head of CX Operations is a senior leadership role, responsible for defining and ... retention, renewals, expansion, and long-term value realization. About the Team The Customer Experience Operations team partners across Sales, Customer … more
- Zoom (Washington, DC)
- . Head of Marketing Operations What You Can Expect The Head of Marketing Operations is responsible for designing, scaling, and optimizing the end-to-end ... and lead lifecycle management. + Partnering cross-functionally with Sales, Revenue Operations , Finance, Product, and Customer Success to align planning,… more
- GetWellNetwork, Inc. (Bethesda, MD)
- …renewal processes. + Leverage AI-driven insights and automation to enhance the customer experience , proactively address risk, and surface new value ... Title: Head of Customer Success Reporting to:...track renewal velocity. Requirements: Required + 10+ years of experience in Customer Success, Account Management, or… more
- Grant Thornton (Arlington, VA)
- We are seeking an experienced and strategic leader to serve as the Head of Global Product - Tax. This new role will drive the execution of Grant Thornton's product ... of innovative, AI-enabled solutions that enhance our professional tax services globally. The Head of Global Product - Tax will lead distributed teams across multiple… more
- RELX INC (Washington, DC)
- …(eg, HR, Finance) and external data sources and tools. About the Role The Head of Technical Product Management manages a team of Technical Product Managers (TPMs): ... they are a customer -facing role responsible for gathering functional requirements, designing data...data engineers and software developers to build integrations. The Head of Technical Product Management role is key to… more
- Wolters Kluwer (Annapolis, MD)
- …Overview** CCH Tagetik is seeking a dynamic and entrepreneurial **Vice President** **,** ** Head of North America** to drive growth, lead the sales strategy, and ... that demands strategic vision, operational execution, and relentless focus on sales, customer success and market expansion. **This role can be based Remote, with… more
- Coinbase (Washington, DC)
- …connection, and alignment. Attendance is expected and fully supported. The Coinbase Customer Experience (CX) organization is on a mission to provide ... the intersection of product and support to transform the customer experience . *What you'll be doing* *...AI to expert responders-to eliminate chatbot loops and ensure customer empathy and effectiveness. * Work with operations… more
- Amazon (Arlington, VA)
- …to provide enablement to partners and integration of partners in to tier one customer events. 3) Partner experience , through activation's across digital and in ... Description The Head of Partner Engagement is focused on ensuring...our leadership in AI and transformative solutions, while driving customer growth across our vast service portfolio. Our team… more
- Google (Washington, DC)
- … leading professional services teams, encompassing practice management, operations , methodology, business development, pre-sales, executive relationship management, ... Head of Professional Services, Public Sector, Defense _corporate_fare_..._place_ Reston, VA, USA; Washington DC, DC, USA **Advanced** Experience owning outcomes and decision making, solving ambiguous problems… more
- Amazon (Arlington, VA)
- …technical teams, customer success teams, to help your team create a positive customer experience across all customer -facing channels of AWS. You will ... work closely with operations to track campaign performance / customer ...to achieve bar-raising productivity performance, operational excellence, a stellar customer experience , and improved business outcomes. *… more