- TEKsystems (Odenton, MD)
- …Level II certification + TS/SCI clearance + Fully on-site Top Skills Help desk support , Customer service , Technical support , Troubleshooting, Help ... for PC, server, mainframe applications and hardware. -Handles problem that the first-tier of help desk support is unable to resolve. -May interact with… more
- TEKsystems (Washington, DC)
- …when the incident cannot be resolved by the Service Desk . Skills Help desk support , Help desk , Troubleshooting, Customer service , ... support , A+ Top Skills Details Help desk support , Help desk ,Troubleshooting,Customer service , Service desk ,Windows 10,Active… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 4 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician Transform technology into opportunity as a Help… more
- General Dynamics Information Technology (Annapolis, MD)
- …Required:** None **Job Family:** Help Desk **Skills:** Customer Service , Help Desk Support ,Troubleshooting **Certifications:** Security+, CE - ... 3 + years of related experience **US Citizenship Required:** Yes **Job Description:** Help Desk Technician - SWINGS- 1400 to 2200 Transform technology into… more
- CACI International (Chantilly, VA)
- …in lieu of formal education. * Minimum 3 years of experience in Help Desk support , IT service desk , or systems administration roles. * Proven ability ... 24x7 environment. This role combines the responsibilities of a Service Desk Technician and Mission IT Operator,...as HP OpenView or CA Concord. * HDI Customer Help Desk Analyst certification or equivalent. *… more
- ManTech (Herndon, VA)
- …proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the ... assisting to deconflict resource allocation issues providing efficient help desk support and services...management. + 4+ years of hands-on leadership experience in service desk support and operations.… more
- ManTech (Washington, DC)
- …the help desk operations. Direct and supervise staff providing call center support , service desk support , and switchboard operations support . ... including hiring, training, performance evaluation, and scheduling. + Develop and implement help desk policies, procedures, and service level agreements… more
- Chenega Corporation (Arlington, VA)
- …level agreements (SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service level agreements (SLAs) for ... reporting of all support requests. + Provide technical guidance and support to the Help Desk team, escalating complex issues as needed. + Proactively… more
- TekSynap (Chantilly, VA)
- …service catalog and support for other IT service management functions . The Help Desk Support Tech will : + P rovide t echnical advice and ... Responsibilities & Qualifications RESPONSIBILITIES The Help Desk Support Technician... support as part of a 24/7, 365-day Service Desk (SD) to support … more
- General Dynamics Information Technology (Arlington, VA)
- …management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required ... Help Desk **Skills:** BMC Remedy Ticketing System, Help Desk Support ,IT Help...network technicians, infrastructure technicians, and application engineers to restore service and/or identify and correct core problem. + Simulates… more
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