- Leidos (Fort Belvoir, VA)
- **Description** Leidos is seeking a dynamic and experienced **Senior IT Service Desk Manager ** to support a large, high-profile DOD contract in **Fort ... and OCONUS locations. The successful candidate will manage all facets of IT Service Desk support, from daily operations and administration to cybersecurity… more
- GovCIO (Washington, DC)
- …Requirements: + Bachelors degree with 8-12 years of experience. + Minimum 3 years of IT Service Desk experience, with an additional 2 years in a ... Manager will lead and manage a team of Service Desk Technicians providing Tier 1 support...team of transformers--people who are passionate about transforming government IT . Every day, we make a positive impact by… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** Yes **Job Description:** GDIT has an amazing opportunity for a Unclassified Help Desk Manager to provide world-class IT support to our ... developing technical support staff to ensure high-quality service delivery. The manager will drive continuous improvement in help desk operations, streamline… more
- NANA Regional Corporation (Alexandria, VA)
- SUVI is seeking a Service Desk Manager to...Government. The ideal candidate will provide leadership for the IT Service Desk team and ... today! **Responsibilities** + Oversee the daily operations of the organization's IT Service Desk , providing support for computer systems, networks,… more
- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, MD. ... DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will...Five (5) years of relevant experience working in an IT or Service Desk environment.… more
- Robert Half Technology (Washington, DC)
- …Monitor performance metrics and identify areas for improvement to optimize service desk processes. * Collaborate with IT teams to address complex technical ... Description We are looking for an experienced Help Desk Manager to lead and oversee...document management systems is a plus. * Certification in IT service management, such as ITIL Foundation,… more
- AeroVironment (Herndon, VA)
- …**Summary** The Service Desk Technician III is a member of the IT Service Desk team and serves as the highest technical escalation point ... adherence to service -level expectations. + Represent the IT Service Desk during Change...Intune, device management platforms (Workspace ONE JAMF), Apple Business Manager , Winmagic/BitLocker, DUO and Okta MFA. + Proficiency in… more
- Cayuse Holdings (Washington, DC)
- **Overview** **_JOB TITLE:_** Service Desk Agent **_CAYUSE COMPANY:_** Cayuse Commercial Services **_LOCATION_** Remote **_SALARY:_** $20.00-$25.00 **_EMPLOYEE ... Hourly Non-Exempt **_TRAVEL_** No **_RELOCATION_** No **The Work** The Service Desk Agent provides customer service...and Apple suite of applications + Administration of ServiceNow IT Service Management System (for example … more
- Link Solutions Inc (Adelphi, MD)
- …additional years of experience. + Ten (10+) years of relevant experience working in an IT or Service Desk environment. + IAT Level II Certification ... for Services and Development. Link Solutions is seeking a Service Desk Site Lead to join our...and technician issues and will interface with the Program Manager to drive process improvement and service … more
- GovCIO (Washington, DC)
- …IT teams and vendors to resolve issues that cannot be fixed at the service desk level. Strong problem-solving and technical skills are essential, along with ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience. Current… more