- Tesla Laboratories. Inc. (Washington, DC)
- …The position is on site in Washington DC with FinCen Works as part of an IT Service Desk team responsible for Tier 1-3 support. Tasks include maintaining ... electronic, and/or walk-up requests for IT support as part of a Service Desk operation + Ensure all time reporting and other required reports are accurate… more
- TekSynap (Springfield, VA)
- …and problem-solving aptitude. + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist / Service Desk Lead to join our team ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service … more
- GovCIO (Washington, DC)
- **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to join our team, supporting a critical program with the US Coast Guard. ... is located in Washington, DC and will be an onsite position. **Responsibilities** The Junior IT Support Help Desk Specialist will primarily focus on initial… more
- NuAxis Innovations (Washington, DC)
- … Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required...may require local travel + Intercept and manage customer IT service requests via telephone, fax, e-mail,… more
- Koniag Government Services (Washington, DC)
- **Koniag Management Solutions** , a Koniag Government Services company, is seeking a Help Desk Specialist with a Top-Secret clearance with the ability to obtain ... a Koniag Government Services company, is seeking a Help Desk Specialist to provide Tier I and...CE and/or CompTIA A+ certification + Experience with ITIL service desk processes + Knowledge of desktop… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …of escalation across all tiers. Position Description: The Tier 2 Help Desk Specialist provides advanced technical assistance and problem resolution for ... at Tier 1. + . Provide second-level technical support for escalated incidents and service requests from Tier 1 Help Desk . + . Diagnose and resolve… more
- Axxum Technologies (Rockville, MD)
- Service Desk Specialist - Rockville, MD - Hybrid + Technical Support: Provide Tier II level support for Windows OS, networking, printers, connectivity ... and other critical applications. + Collaboration with Teams: Work with other IT team members and departments on special projects, system upgrades, and technology… more
- ENS Solutions (Washington, DC)
- As a Help Desk Specialist , you possess and apply skills on multiple complex work assignments. These assignments may be broad in nature, requiring originality and ... resolving technical hardware and/or software issues, and providing quick resolution and customer service . + Demonstrated experience working help desk issues in a… more
- Steampunk (Mclean, VA)
- …Design and implement automated IT processes, notifications, approvals, etc. to streamline service delivery + Analyze service desk metrics (ticket volume, ... experience leading cross-functional process improvement initiatives + Experience with APIs and integrating service desk platforms with HR, IT , and business… more
- SAIC (Washington, DC)
- …of 7 years of experience providing desk side support, acting as IT Support Specialist specializing in troubleshooting of complex and advanced end-user issues ... **Description** IT Support Specialist - Senior +...junior and mid-level engineers. + Updates status of queued service requests with the IT service… more
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