- GovCIO (Washington, DC)
- …DNS, DHCP) sufficient to troubleshoot basic connectivity issues. + Familiarity with IT ticketing systems (ServiceNow, Remedy, etc.) and remote support tools. ... **Overview** GovCIO is currently hiring a Junior IT Support Help Desk Specialist to...network connectivity issues. + Accurately document all incidents and service requests within the enterprise ticketing system… more
- Shuvel Digital (Washington, DC)
- … service delivery. We are currently seeking a motivated, career, and customer-oriented IT Help Desk Engineer (Junior) to join our team supporting this ... Services (USCIS) in the delivery of their Information Technology ( IT ) systems, with a primary focus on the Verification...contract. The Help Desk Engineer will troubleshoot… more
- GovCIO (Washington, DC)
- **Overview** GovCIO is seeking an Associate Service Desk Technician - Tier I to deliver exceptional first-tier technical support to our nation's Veterans. to ... tablets, Windows/Mac PCs, and video conferencing platforms. + Familiarity with service desk tools and real-time ticket documentation (preferably ServiceNow).… more
- BAE Systems (Washington, DC)
- …field (or equivalent experience) + 8 years of experience in IT support, help desk , or service desk roles, with a focus on remote end-user assistance ... our customers to achieve their missions. As an **Enterprise Service Desk Analyst** , you'll play a...Desk (ESD) for a large government enterprise's internal IT infrastructure. You'll serve as the first point of… more
- Koniag Government Services (Washington, DC)
- …interactions + Efficiently document and manage all service requests using the Service Desk ticketing system + Deliver clear, effective communication to ... IT support role + Experience with help desk ticketing systems, preferably ServiceNow + Jira/Confluence...ServiceNow + Jira/Confluence knowledge a plus + Knowledge of IT service management best practices + Ability… more
- CACI International (Sterling, VA)
- …degree) + Experience with ServiceNow ticketing systems + Experience with JIRA Service Desk + Experience with Problem and Incident Management + Experience ... Service Desk Lead Job Category: Information...assurance, and release management + Familiarity with the general IT practices and terminology + Excellent written and verbal… more
- Koniag Government Services (Vienna, VA)
- **Part time Service Desk - Weekends** **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...are not limited to:** + Providing answers to general IT -related questions. + Managing the customer's ticketing … more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician (Tier 1.5) to join our support team operating within a secure Azure enterprise environment. ... knowledge articles in the problem ticket. + Adheres to Service Desk ticket handling procedures. This may...a production environment. + Understanding of and experience applying ** IT Service Management (ITSM) best practices** ,… more
- Steampunk (Mclean, VA)
- **Overview** **Steampunk** is seeking an **Associates Service Desk Technician** to work with the Chief Information Officer Team to support the internal IT ... Related Field + Azure Active Directory/Intune integration experience + FreshService or similar IT ticketing system + Audio and Video Experience + Experience with… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Technical Support Services **Skills:** Customer Service ,Information Technology ( IT ) Support,Problem Resolution **Experience:** 3 ... bottom. GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support...government client and exhibit the exceptional technical and customer service skills to resolve issues as quickly and efficiently… more