- SAIC (Fort Belvoir, VA)
- **Description** SAIC has an opening for an IT Service Management ( ITSM ) Operations Advisor to assist a Government customer oversee the daily operational ... to normal IT operations. Candidates will be expected to leverage traditional IT Service Management ( ITSM ) processes, such as Event Management ,… more
- Insight Global (Mclean, VA)
- Job Description The Enterprise IT Service Management ( ITSM ) Analyst/Senior Analyst is responsible for the maintenance and daily activities as well as the ... Continual Service Improvement (CSI) of existing IT Service Management functions. This...and administrative support for Major Incident response and Problem Management investigations. - Compiles ITSM reports on… more
- ServiceNow, Inc. (Washington, DC)
- …see the value of their ServiceNow investment. **The Role** The Sr. Business Process Consultant, ( ITSM ) IT Service Management Workflow is the functional ... the process expert guiding federal customers in designing, implementing, and optimizing IT Service Management ( ITSM ) workflows using ServiceNow best… more
- CACI International (Sterling, VA)
- …This key position will oversee the development, integration, and management of ITIL-based IT Service Management ( ITSM ) processes across the program, ... working with Government clients, specifically within the Intelligence Community + Familiarity with IT Service Management toolsets such as ServiceNow or… more
- CACI International (Sterling, VA)
- …be responsible for developing, implementing, and maintaining quality assurance procedures within the IT Service Management ( ITSM ) framework, focusing on ... process owners to ensure alignment of quality assurance activities with overall service management objectives. + Lead training initiatives to educate team… more
- General Dynamics Information Technology (Fairfax, VA)
- …Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix,BMC Remedy,BMC Remedy IT Service Management ( ITSM ),Software Development ... flows. + Expert familiarity in one or more 20.x ITSM applications including Incident Management , Remedy Knowledge... Level Management , Service Request Management , Smart Reporting, Smart IT , or Digital… more
- General Dynamics Information Technology (Washington, DC)
- …None **Job Family:** Program Delivery and Execution **Skills:** IT Leadership, IT Service Management ( ITSM ),Solutions Development,Systems Architecture ... + Manage and optimize the use of ServiceNow for IT service management , including configuration,...with a proven track record of designing and implementing ITSM services and solutions. + ITIL 4 certification at… more
- Leidos (Bethesda, MD)
- …termination/deletion. + Document and track customer requests and incident in the customer's approved IT Service Management ( ITSM ) solution. + Properly ... work efforts based on customer and mission impact. + Ability to utilize an IT Service Management ( ITSM ) tool to properly document, track, and resolve… more
- TekSynap (Chantilly, VA)
- …administration, configuration, and scripting, ensuring the platform aligns with business needs and IT Service Management ( ITSM ) best practices. This ... services andapplications. Theservice desk uses ServiceNow asanInformation Technology Service Management ( ITSM ) tool set...actionable service catalog and support for other IT service management functions. ServiceNow… more
- CACI International (Chantilly, VA)
- …and training materials. + Work with IT teams to integrate CMDB data with other IT service management ( ITSM ) processes, such as incident management ... IT infrastructure components (servers, networks, storage, databases). + Knowledge of IT service management ( ITSM ) frameworks, such as ITIL. +… more