• ABBTECH Professional Resources, Inc. (Washington, DC)
    Hello! ABBTECH Professional Resources and our partner Dell is seeking a technician to help with Tier 1 support remotely in the US. You must know your way ... tickets. You will mainly be the first level of support for Microsoft Applications and Windows Issues. Ability to...and delegate tickets to the correct department or to Tier 2-3. If you or someone you know is… more
    DirectEmployers Association (10/24/25)
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  • NuAxis Innovations (Washington, DC)
    …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... support **Essential Functions:** + Provide onsite desk-side and remote technical support . The onsite support...monitor tickets to ensure a timely resolution. + Provides second- tier support to users' applications or hardware… more
    DirectEmployers Association (09/10/25)
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  • Epsilon, Inc (Washington, DC)
    …servicing, repairs and/or installations of network components and provide top level ( Tier 3) technical support to customers and all service-related problems. ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...the creation of technical manuals, operating procedures, and other support documentation. + Provide Tier 3 technical… more
    DirectEmployers Association (09/25/25)
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  • NuAxis Innovations (Washington, DC)
    …in a federal or DOD environment. + Demonstrated ability to lead distributed teams across Tier 1 , 2, and 3 support levels. + Experience coordinating secure ... - Technology Services** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more… more
    DirectEmployers Association (08/02/25)
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  • Epsilon, Inc (Alexandria, VA)
    …or chat) to remedy technical issues, while the APR Team receives escalated tickets, executive support requests, and tier 2 requests. Our ERF team is tasked with ... queues utilizing available knowledge and approved remediation tools. + Perform remote /desk-side tech support by applying advanced troubleshooting and resolution… more
    DirectEmployers Association (10/08/25)
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  • Epsilon, Inc (Alexandria, VA)
    …Foundation Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably ... combining our expertise and expanding our resources to enhance support for our customers and create new opportunities for...31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and… more
    DirectEmployers Association (10/04/25)
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  • CBRE Government and Defense Services (Mclean, VA)
    …EAM system and related applications. This role bridges technical administration with frontline support , offering Tier 1 help desk assistance, troubleshooting ... training to enhance adoption and efficiency. This is a remote position in the contiguous states, Hawaii, Alaska, or...related applications. This role bridges technical administration with frontline support , offering Tier 1 help… more
    DirectEmployers Association (09/10/25)
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  • Red River (Chantilly, VA)
    …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician to join our growing **on-site** team at our HQ located in ... Chantilly, VA! The Tier 1 Technician is primarily responsible for handling technical support requests directly from customers and escalating to Tier 2… more
    DirectEmployers Association (10/23/25)
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  • Red River (Chantilly, VA)
    … access, and business-critical software + Ability to assess, triage, and resolve Tier 1 technical issues quickly and accurately while following established KBAs ... seek to make those around you successful. We are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This… more
    DirectEmployers Association (10/07/25)
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  • Tier 3 Data Quality Help Desk Analyst…

    GovCIO (Washington, DC)
    …(VA). The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the ... /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/6798/ tier -3-data-quality-help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-Remote_ **ID** _2025-6798_… more
    GovCIO (10/21/25)
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