- Leidos (Camp Springs, MD)
- …we do business. **Your greatest work is ahead!** Leidos is hiring a Service Delivery - Agreements Manager to support the Air Force National Capital ... and external customers. + Partners with the Strategic Operations Manager and Problem Management team identify negative service...+ Drive special projects aim at enhancing or improving service delivery and customer experience. + Analyze… more
- ManTech (Herndon, VA)
- **MANTECH** seeks a motivated, career and customer-oriented **Integration Service Delivery Manager (ISDM)** to join our team in **Herndon, VA** . This is a ... of the IT environment, managing the full lifecycle of service delivery from the initial user interaction...The ISDM ensures that the operational environment meets strict Service Level Agreements (SLAs) while driving the… more
- Leidos (Arlington, VA)
- …talent, and an unwavering commitment to excellence. We are seeking a ** Service Delivery Line of Business (LOB) Manager ** to join our mission-focused team and ... for a high-visibility government program. Position Overview The Service Delivery LOB Manager provides...24/7 environment + Ensure compliance with contractual performance metrics, service level agreements (SLAs), and KPIs +… more
- ManTech (Washington, DC)
- MANTECH seeks a motivated, career and customer-oriented ** Service Delivery Manager ** to join our team in the **Washington, DC** area. This is a hybrid ... services projects + Ensures projects are meeting milestones and deliverables + Ensures Service Level Agreements (SLAs) are achieved, analyzed and reported +… more
- Oracle (Washington, DC)
- … agreements and associated legal documents for large sites. This will include Master Service Agreements , NRC service orders, new lease agreements , ... lease renewals, operating agreements and amendments. The Site Selection Manager will negotiate strong commercial terms, align base build and data hall design to… more
- Link Solutions Inc (Adelphi, MD)
- …with DoD standards and best business practices to drive process improvement and service delivery performance. Become an integral part of a professionally diverse ... for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join...Implement and enforce metrics-driven processes to improve efficiency and service delivery . + Identify and analyze incident… more
- Dow Jones (Silver Spring, MD)
- …**About the Role** The Senior IT person will report to the Production Manager on Information Technology, maintenance, and support issues within a Dow Jones printing ... of budget criteria for the department as directed by the production manager . + Where applicable, direct the staff associated with building operations through… more
- Serco (Herndon, VA)
- …are met to current standards. + Collaborate with internal stakeholders to align service delivery with business goals. + Monitor performance metrics and ensure ... **Position Description** The Senior Manager , Service Operations oversees Serco North...timely issue resolution, SLA achievement, backlog reduction, PC software delivery , and the maintenance of corporate PC assets for… more
- TekSynap (Arlington, VA)
- …+ Coordinate with team leads across service towers to ensure high-quality service delivery . + Conduct trend analysis and identify areas for improvement. + ... **Responsibilities & Qualifications** **Overview** TekSynap is seeking a Service Level Manager (SLM) to support...SLM will be responsible for managing and reporting on Service Level Agreements (SLAs) and Key Performance… more
- Intrepid Solutions and Services (Adelphi, MD)
- …below: + Customer Success Manager - Cybersecurity + Cybersecurity Services Delivery Manager + Cybersecurity Engagement Manager + Cybersecurity Operations ... alignment. + Oversee the generation of formal support agreements and service quotes for prospective customers,... service alignment to ensure continuous and sustained service delivery . + Attend leadership and subscriber… more