• Service Desk Incident…

    Link Solutions Inc (Adelphi, MD)
    …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Incident Manager will be responsible for ensuring… more
    Link Solutions Inc (10/16/25)
    - Related Jobs

  • Incident Support Manager

    TekSynap (Springfield, VA)
    …and report on the incident remediation efforts. Responsible for communicating with the Incident Manager and other GSs for all Incidents. Will act at the ... incidents are properly resolved and closed. Responsible for providing recommendations to the Incident Manager for the on-going improvement of Incident … more
    TekSynap (10/25/25)
    - Related Jobs

  • Incident Support Manager

    NANA Regional Corporation (Ashburn, VA)
    …report on the incident remediation efforts. + Responsible for communicating with the CBP Incident Manager and other GSs for all Incidents. + Will act at the ... are properly resolved and closed. + Responsible for providing recommendations to the CBP Incident Manager for the on-going improvement of the Incident … more
    NANA Regional Corporation (10/25/25)
    - Related Jobs

  • Service Desk Shift Lead

    CACI International (Forest Heights, MD)
    …accurately in a fast paced and changing environment. Qualified candidates will work with the Service Desk Manager to ensure all Service Level Agreements ... extensive experience supporting customers in a Service Desk capacity, familiar with ITIL ( Incident , asset,...reviews and timesheets of assigned technicians. * Working with Service Desk Manager to ensure… more
    CACI International (11/18/25)
    - Related Jobs

  • Service Desk Agent-Junior

    Cayuse Holdings (Arlington, VA)
    …Plan with matching after one year + Paid Time Off **Reports to:** Program Manager , Service Desk Lead **Working Conditions** + Professional office ... **Overview** The Service Desk Agent performs a variety...performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service ,… more
    Cayuse Holdings (11/20/25)
    - Related Jobs

  • Help Desk Senior Specialist II

    NuAxis Innovations (Washington, DC)
    …(SLAs) for incident Response, Update, Handoff, and Resolution times. The Service Desk Specialist must follow published Standard Operating Procedures (SOPs) ... Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply...NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), Service … more
    NuAxis Innovations (11/11/25)
    - Related Jobs

  • Senior Manager Service Operations

    Serco (Herndon, VA)
    …an accommodation with the application process please email: [email protected] or call the HR Service Desk at ###, option 1. Please note, due to EEOC/OFCCP ... **Position Description** The Senior Manager , Service Operations oversees Serco North...supporting each function. + Ensure consistent execution of ITIL-based service management processes: Incident , Request, Access, Event,… more
    Serco (11/11/25)
    - Related Jobs

  • Client Success Operations Manager

    Red River (Chantilly, VA)
    …as the **primary day-to-day contact for assigned clients** , working closely with ** Service Desk Leadership** , who oversees technical operations, and the ** ... Service Delivery Manager (SDM)** , who manages service performance....against SLAs and KPIs in coordination with SDM and Service Desk Leadership. + Drive the creation… more
    Red River (11/14/25)
    - Related Jobs

  • Queue Manager Analyst

    Chenega Corporation (Arlington, VA)
    …+ Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance with Service Level Objectives (SLOs) in accordance with contractual standards. ... **Req ID:** 38248 **Summary** **Queue Manager Analyst** **Arlington, VA** Are you ready to...success. This role includes managing ticket queues within Jira Service Management (JSM) to ensure efficient workflow and timely… more
    Chenega Corporation (11/08/25)
    - Related Jobs

  • End User Services Manager

    ManTech (Herndon, VA)
    …+ Bachelor of Science (BS) degree. + 10+ years of relevant experience in service desk or program management. + 4+ years of leadership experience in ... motivated, career and customer-oriented **Desktop Support Services End User Manager ** to join our team in **Washington, DC.** This... service desk support and operations. + One… more
    ManTech (11/06/25)
    - Related Jobs