- Link Solutions Inc (Adelphi, MD)
- …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Incident Manager to join our team at Adelphi, ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) Our Service Desk Incident Manager will be responsible for ensuring… more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in **the DC, Maryland, and Virginia (DMV) area** ... . This role is responsible for managing the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and … more
- ManTech (Herndon, VA)
- **ManTech** seeks a motivated, career and customer-oriented **Senior Service Desk Manager ** to join our team in the **DC, Maryland, and Virginia (DMV) area** ... . In this role you will manage the entire service desk operation for network, cloud/platform/system/application, and cybersecurity M&A and event and incident … more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 36590 **Summary** **Help Desk Manager ** **Arlington, Virginia** Are you ready to enhance your skills and build your career in a rapidly evolving ... of our nation. SecuriGence is seeking a talented **Help Desk Manager ** to help contribute to our...(SLAs). + Oversee onboarding, and training of new Help Desk Technicians. + Establish and maintain service … more
- CACI International (Chantilly, VA)
- Integrated Service Center - Incident Manager...KPIs to manage SLAs. * Facilitate interaction between the Service Desk and other departments to foster ... Type of Travel: None * * * CACI is seeking a highly energetic Integrated Service Center - Incident Manager to work in the VA area. Do you enjoy resolving… more
- TekSynap (Washington, DC)
- …track, and resolve all support request tickets and provide daily updates. + Provide a service desk call center support from 0600 - 1800 Monday - Friday. + ... + Technical certification, or HDI Certification **Overview** We are seeking a Tier II Service Desk Technician to join our team supporting US International Trade… more
- SMX (Fort Belvoir, VA)
- Service Desk Lead (4286) (Ft. Belvoir, VA)...Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager ** for a full-time, on-site position at ... Ft. Belvoir. The Senior Help Desk Supervisor will be responsible for the day-to-day operations...interacting with customers, managing their work with an IT service management (SM) ticketing system, and ensuring all actions… more
- V2X (Springfield, VA)
- …(ITSM) software suites such as BMC Remedy, ServiceNow, or HP Service Manager , for performing Service Desk related duties and responsibilities. + ... professionalism. We are hiring a great opportunity for an Service Desk Specialist - active TS/SCI clearance....to elicit all necessary details to capture their IT service request, incident , or problem accurately and… more
- Cayuse Holdings (Washington, DC)
- **Overview** **Job Title:** Senior Service Desk Agent **Cayuse Company:** Cayuse Commercial Services **Location:** Remote **Pay Rate:** $23-$27 per hour **The ... Work** The Senior Service Desk Agent provides customer ...resolution of problems, incidents, issues, and emergencies including major incident management escalation to ITOC and/or Major Incident… more
- CGI Technologies and Solutions, Inc. (Fort Belvoir, VA)
- …management tasks and recommend improvements to ITIL processes. -Document customer help desk SOPs, support instructions for event/ incident resolution, and provide ... **Help Desk Specialist** **Category:** Business Consulting, Strategy and Digital...Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher… more