• Service Desk Request…

    Link Solutions Inc (Adelphi, MD)
    …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
    Link Solutions Inc (09/18/25)
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  • Web Queue Coordinator - TS/SCI w/Poly

    General Dynamics Information Technology (Annapolis Junction, MD)
    …receipt of Web- or email-submitted requests * Logs and tracks inquiries using service request management database, and maintains history records and related ... AN INFORMATION TECHNOLOGY SUPPORT SPECIALIST WILL MAKE AN IMPACT * Provide Web Queue Helpdesk support within Service Level Agreement (SLA) requirements to users… more
    General Dynamics Information Technology (08/14/25)
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  • Service Desk Tower Lead

    System One (Arlington, VA)
    …and Responsibilities: + Own overall responsibility for the ITSMS process handling on the Service Desk to include incident, request , problem, event, and risk ... Job Title: Service Desk Tower Lead Location: Arlington,... supervisors, trainers, quality manager, and workflow. + Ensure Queue management practices are followed and enhanced + Responsible… more
    System One (10/04/25)
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  • Service Desk Analyst

    Koniag Government Services (Vienna, VA)
    **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
    Koniag Government Services (09/10/25)
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  • Customer Service Analyst

    Pearson (Washington, DC)
    …proficient (especially with Microsoft OS, MS Office, and Google Applications) + Help Desk queue agent experience is preferred Compensation at Pearson is ... Working remotely from a home office, the Part-Time Customer Service Analyst serves as part of a team dedicated...and training. All members of the School Support Help Desk Team help facilitate the ability of school-based employees… more
    Pearson (10/02/25)
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  • Information Technology Customer Support Specialist

    KBR (Bethesda, MD)
    …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more
    KBR (08/21/25)
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  • Systems Support Engineer I

    Red River (Chantilly, VA)
    …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...work toward resolution. + Work independently to manage your queue , follow up on tickets, and ensure updates and… more
    Red River (10/01/25)
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