• Service Desk Request…

    Link Solutions Inc (Adelphi, MD)
    …certified and appraised for CMMI ML3 for Services and Development. Link Solutions is seeking a Service Desk Request Queue Manager to join our team at ... have an active DoD Security Clearance. + Non-remote (relocation incentive available) The Service Desk Request Queue Manager will be responsible for… more
    Link Solutions Inc (07/15/25)
    - Related Jobs

  • Service Desk Analyst

    Koniag Government Services (Vienna, VA)
    Service Desk Analyst Vienna, VA 22180, USA Req #533 Tuesday, June 10, 2025 **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** ... Service Desk Representative** with a **Top-Secret Clearance**...to general IT-related questions. + Managing the customer's ticketing queue . + Tier 1-2 troubleshooting. + Solving issues such… more
    Koniag Government Services (06/11/25)
    - Related Jobs

  • Service Desk Team Lead​​

    Red River (Chantilly, VA)
    **Position Summary:** ​​The Service Desk Team Lead (TL) will support a team of 5-10 service desk engineers as an active leader in the management of the ... are achieved. This role will report to the Technical Service Desk Manager.​​ **Primary Position Tasks:** +...technician priorities in ticketing system + ​Proactively performing daily queue management by assigning tickets to team members. +… more
    Red River (07/08/25)
    - Related Jobs

  • Tier I Service Desk Agent (Day…

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    …attains the necessary technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Seeks opportunities to ... an available state while logged into the telephone ACD queue ; must log in promptly at designated work hours....years Personal Computer experience including customer support or Help Desk . + 0-2 years of customer service … more
    ASM Research, An Accenture Federal Services Company (06/20/25)
    - Related Jobs

  • Manager of Cybersecurity Infrastructure…

    Leidos (Camp Springs, MD)
    …as Forescout (policy creation, segmentation, C2C). + Strong understanding of DoD cyber service request workflows, especially 8140 and DLP waivers. + Excellent ... for protecting enterprise systems, enforcing DoD cyber standards, and ensuring service excellence across the cybersecurity help desk . **Primary… more
    Leidos (07/10/25)
    - Related Jobs

  • Information Technology Customer Support Specialist

    KBR (Bethesda, MD)
    …+ Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk as a whole and remain relevant throughout constant demand and ... high call and ticket traffic, major incidents, and general administration for assisting other Service Desk peers. + Using dashboards provided, stay on top of… more
    KBR (05/22/25)
    - Related Jobs

  • Systems Support Engineer I

    Red River (Chantilly, VA)
    …are looking for a **Systems Support Engineer I** to join our fast-paced, customer-first global service desk team. This is a hybrid role based in Chantilly, VA, ... in a prompt, professional manner. + Deliver high-quality customer service with a focus on empathy and clear communication...work toward resolution. + Work independently to manage your queue , follow up on tickets, and ensure updates and… more
    Red River (07/08/25)
    - Related Jobs