- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- CACI International (Arlington, VA)
- …Type of Travel: Local * * * The Technical Operations Center (TOC) Service Desk Agent provides mid -level support for an Information Technology (IT) ... Technical Operations Center Service Desk Agent Job Category: Information...etiquette in responding to customer calls or inquiries for service and support . * Demonstrate strong writing… more
- TekSynap (Chantilly, VA)
- …Tech will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications , using the customer's ... an actionable service catalog and support for other IT service management functions . The Help Desk Support Tech will : + P rovide t echnical advice… more
- General Dynamics Information Technology (Washington, DC)
- …Required:** None **Job Family:** Systems Administration **Skills:** Customer Service ,Information Technology (IT) Support ,Microsoft Office **Experience:** 3 ... Description:** GDIT has an amazing opportunity for a Help Desk Technician to provide world-class IT support ...AN IMPACT: + Providing a high level of technical support and service to our onsite and… more
- Shuvel Digital (Washington, DC)
- …The Help Desk Engineer will troubleshoot issues to provide excellent customer service and support to system stakeholders. Work Location This is a long-term ... multiple teams providing Development, Security, and Operations (DevSecOps) services to support the United States Citizenship and Immigration Services (USCIS) in the… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- … service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and ... issues, requests. As the entry point for customer, documents, notifies proper department/ desk , escalates as necessary, and tracks and follows up on all incidents.… more
- CACI International (Forest Heights, MD)
- … Desk team. As a Service Desk Analyst, you will provide mid -level support to a team that receives and resolves 15,000 tickets month, in support ... Service Desk Analyst Job Category: Information...* * * **The Opportunity:** CACI is seeking a Service Desk Analyst to support ...**The Opportunity:** CACI is seeking a Service Desk Analyst to support an existing IT… more
- System One (Arlington, VA)
- …Hybrid 2-3 days a week $120k Direct Hire A Service Desk Analyst ( mid ) provides Tier 1 customer support / service to all end users who utilize any ... Job Title: Service Desk Analyst Location: Arlington, VA...Service Level Agreements (SLAs). Duties include providing technical support and assistance, basic troubleshooting, diagnosing problems, recommending/implementing solutions,… more
- TEKsystems (Washington, DC)
- … support organization when the incident cannot be resolved by the Service Desk . Skills Help desk support , Help desk , Troubleshooting, Customer ... service , Service desk , Windows 10, Active directory, Windows, Support ,...- ServiceNow experience is preferred. - Experience supporting a mid to large Federal agency enterprise is a plus.… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- **Help Desk Specialist TS/SCI with Poly REQUIRED** **Category:** Service Desk / End User Services **Main location:** United States, District of Columbia, ... service and maintaining a positive attitude. * Hardware/Software Support : Assisting with the installation, configuration, and troubleshooting of hardware and… more