- Fujifilm (Washington, DC)
- **Position Overview** The Senior Technical Support Engineer , MI - I (Tier 1) provides highly visible remote technical support across our product ... on more complex issue and is the second level support across our Synapse products. This engineer ...and other team members when working on more complex technical issues. + Effectively documents cases throughout the process… more
- Palo Alto Networks (Reston, VA)
- …is to create an environment where we all win with precision. **Your Career** As a Senior Technical Support Engineer , you will engage directly with our ... communication + Previous experience in a customer-facing technical support role ( Support Engineer ) - advantageous + Fundamental understanding of… more
- Rocket Software (Washington, DC)
- …a company where people truly BELIEVE in what they're doing!** **Job Description Summary:** The Senior Technical Support Engineer provides technical ... support , development and enhancement of Rocket products. The Engineer will troubleshoot reported symptoms to aid in the...team lead **Qualifications:** + 8+ years of experience in technical support or similar role with deep… more
- Palo Alto Networks (Reston, VA)
- …experience in at least one customer-facing technical support position as Senior Support Engineer or as Escalations Engineer in Cybersecurity ... XSOAR support team, you will serve our customer base providing technical support , by answering incoming support inquiries and managing escalations, phone… more
- Palo Alto Networks (Reston, VA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Palo Alto Networks (Reston, VA)
- …as needed (often, in high pressure situations). **Your Impact** + Provide Technical Support to customers and partners + Provide configurations, troubleshooting ... manner + Provide fault isolation and root cause analysis for technical issues + Publish Technical Support Bulletins and other technical documentation… more
- Palo Alto Networks (Reston, VA)
- …Utilize fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and industry best practices to ... to improve overall software and hardware quality per release cycle + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Palo Alto Networks (Reston, VA)
- …fault isolation and root cause analysis skills to provide post-sales technical support , configuration, troubleshooting, and standard methodologies to customers ... soft skills, and enable process and tools knowledge for readiness + Author Technical Support Bulletins and technical documentation in the Knowledge Base for… more
- Arena Technical Resources, LLC (Springfield, VA)
- …services; establishing/improving system monitoring; maintaining established security protocols; provide customers technical support . The Cloud Engineer will ... Location: Springfield, VA, US Job ID: ATR 17293 Job Description Title: Sr . Container Engineer Location: Springfield, VA Eligibility/Clearance: This position… more
- BAE Systems (District Of Columbia, DC)
- **Job Description** BAE Systems is seeking an experienced Nuclear Surety Technical Lead Engineer to support our work as a prime contractor on a high-profile ... US Navy weapon system. As a Surety Technical Lead Engineer , you will lead a...direction, and in-collaboration with, program management leadership. The Surety Technical Lead will also support technical… more
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