- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- SAIC (Washington, DC)
- …and objectives while delivering mission excellence on programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the ... decision expected by fall 2025.** The Tier 1 and Tier 2 Help...user + Log and track support tickets in the service desk system, ensuring accurate documentation of issues, solutions,… more
- CACI International (Sterling, VA)
- …to end-users for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, ... Tier 2 Technician Job Category: Information...to do:** Support end-user applications and work in a multi- tier service desk as well as work… more
- Koniag Government Services (Washington, DC)
- …Administrator to investigate and resolve complex network issues escalated from the Tier 1 team. The Tier 2 Network Administrator will troubleshoot and ... **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... updates to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and deal with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... application development teams to work on issues escalated to Tier 2 . + Adhere to the defined...ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available… more
- TekSynap (Springfield, VA)
- …hours 9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able ... + Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- Leidos (Odenton, MD)
- …that customers have confidence that their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators and Engineers when ... technician will be responsible for documenting all work in the customers service management system. **Primary Responsibilities:** + Respond to requests for support… more
- Leidos (Springfield, VA)
- …ensure that asset management records are accurate. + Leverage knowledge of OSI layers 1 , 2 , and 3 to troubleshoot various network faults and performance issues ... **Description** The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technicianto support computer data communications systems,… more
- Synergy ECP (Columbia, MD)
- System Administrator 2 Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Job Type Full-time Description System Administrator Level 2 Provides ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
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