- SAIC (Washington, DC)
- …anticipated decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities include, but are not limited to: + ... excellence on programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the Machine-assisted Analytic… more
- Davis-Ulmer Sprinkler Co. Inc. (Beltsville, MD)
- Tier 2 Help Desk...telephone lines with professional telephone etiquette. + Perform Level 1 troubleshooting on all IT, camera, phone, and security ... the demands of emerging applications. Due to continued growth, we are looking for a Tier 2 Help Desk Technician to support our team in Beltsville, MD. In… more
- CGI Technologies and Solutions, Inc. (Washington, DC)
- …growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as...2 . * Act as a member of the Tier 1 Help Desk, providing ... this role, you will monitor, support, and manage all help desk activities, ensuring seamless operations and prompt responses...2 team, ensuring smooth handoffs of issues from Tier 1 to Tier … more
- General Dynamics Information Technology (Falls Church, VA)
- …and grow a rewarding career. At GDIT, people are our differentiator. As a ** Tier 2 SOC Analyst** , you will help ensure today is safe and tomorrow is ... your opportunity to make a personal impact as a ** Tier 2 SOC Analyst** supporting the United...patterns, and enforce robust security measures + Deploy Sentinel 1 agents efficiently, monitor alerts closely, and conduct thorough… more
- NuAxis Innovations (Washington, DC)
- ** Tier 2 - Desktop/Technical Support Specialist** Location **Washington, DC** \# of openings **15** Salary Range (Min-Max) **00** **We are a federal IT company ... NOW! We are currently seeking a talented and motivated ** Tier 2 - Desktop/Technical Support Specialist** for...macOS environments. **Key Responsibilities:** + Handle escalated issues from Tier 1 support. + Provide onsite and… more
- SAIC (Washington, DC)
- …+ Experience as the primary point of contact for escalated support issues from Tier 1 and Tier 2 support + Experience with ITIL processes and best ... excellence on programs of national importance. SAIC is seeking ** Tier 3 Help Desk Support Specialists** to join the Machine-assisted Analytic Rapid-repository… more
- GovCIO (Washington, DC)
- …a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 -service-desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required:...can't do it alone. We need great people to help us do great things - for our customers,… more
- Leidos (Odenton, MD)
- …that customers have confidence that their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators and Engineers when ... Group at Leidos currently has a need for a Help Desk Technician responsible for deskside and remote end...for "how it's always been done." **Original Posting:** August 1 , 2025 For US Positions: While subject to change… more
- ARSIEM (Annapolis Junction, MD)
- …devices, mobile devices, etc. + Provide Tier 1 ( Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. + ... Assist users in accessing and using IT systems + Provide Tier 1 ( Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution… more
- TekSynap (Silver Spring, MD)
- …worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software ... and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other...and problem management for all issues reported to the Help Desk by creating, updating, and managing requests. +… more