• Tier 1 Service Desk…

    GovCIO (Washington, DC)
    …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
    GovCIO (03/13/25)
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  • Tier 2 Service Desk Analyst

    GovCIO (Washington, DC)
    …technical solutions in a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: ... USD $67,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-DC-Washington_… more
    GovCIO (03/13/25)
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  • Service Desk Technician Tier…

    Red River (Chantilly, VA)
    …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician with an active Secret clearance to join our growing team! The ... Tier 1 Technician is primarily responsible for working on a team at the Service Desk . This position will handle technical support requests directly from… more
    Red River (05/16/25)
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  • System Administrator

    Parsons Corporation (Chantilly, VA)
    …Program (SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk ) and Tier 2 (Escalation) ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
    Parsons Corporation (05/16/25)
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  • Tier 1 - Help Desk Specialist…

    CACI International (Washington, DC)
    Tier 1 - Help Desk Specialist...and manage all service requests using the Symantec Service Desk ticketing system + Deliver clear, effective ... (OIS) at the United States Capitol Police as a Tier I Help Desk Specialist. Serve as...with help desk ticketing systems, preferably Symantec Service Desk + Knowledge of IT … more
    CACI International (05/14/25)
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  • Tier 1 Help Desk Analyst

    Chenega Corporation (Arlington, VA)
    Tier 1 Help Desk Analyst Arlington, VA... service improvement. + Work with the IT Help Desk Lead to ensure the Help Desk maintains compliance ... and Integration, IT Operations Support, Software Development, and Program Management. Job Title: Tier 1 Help Desk Analyst Location:Arlington, VA Clearance… more
    Chenega Corporation (05/14/25)
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  • Help Desk Technician - Tier 1

    IntelliDyne (Falls Church, VA)
    Help Desk Technician - Tier 1 ...Active DOD Public Trust or higher + Superior customer service skills a must; strong desire to provide the highest ... VA (Onsite) Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...+ Answer calls coming into the Tier 1 Help Desk by the third ring....quality of service to the customer required. + Superb verbal communication… more
    IntelliDyne (04/22/25)
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  • Help Desk Analyst - Tier 1…

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …Develops and maintains technical skills and understanding of supported clients with the Service Desk to achieve problem resolution goals. + Participates in ... As a Help Desk Analyst within the Defense Army Account's ITSM...include addressing a wide range of incidents and managing service requests through the ServiceNow ticketing platform. This position… more
    ASM Research, An Accenture Federal Services Company (04/22/25)
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  • Service Desk Lead (Ft. Belvoir, VA)…

    SMX (Fort Belvoir, VA)
    Service Desk Lead (4286) (Ft. Belvoir, VA)...all IT SM tickets to completion + Provide 24/7/365 Tier 1 support for all environments and networks ... Belvoir, VA SMX is actively seeking a **Senior Help Desk Manager** for a full-time, on-site position at Ft....category with at least 10 years' experience in providing Tier 1 support of a TS/SCI system.… more
    SMX (05/13/25)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2… more
    MPR Associates (03/11/25)
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