• NuAxis Innovations (Washington, DC)
    …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets… more
    DirectEmployers Association (09/10/25)
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  • NuAxis Innovations (Washington, DC)
    …tracking systems to ensure a timely resolution. (ie: ITSM tool- CA Service Desk , SharePoint, etc.) + Provides targeted TIER 2 Support for applications and/or ... **PC Deployment Technician** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal...an active WMATA PC Deployment Project + Partner with Service Desk ), Network Services Team, and the… more
    DirectEmployers Association (10/28/25)
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  • Epsilon, Inc (Washington, DC)
    …provide top level ( Tier 3) technical support to customers and all service -related problems. In this position you will: + Assist in managing a Cisco Enterprise ... AMERICAN SYSTEMS until December 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and look forward to what… more
    DirectEmployers Association (09/25/25)
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  • Dentons US LLP (Washington, DC)
    …of the Firm's technology goals and objectives + Assist with end user issues and service desk tickets where Level 3 support is required + Participate in outage ... from initiation to completion. + Installation of a middle tier application layer when required. + Provide third line...application process, please call our Talent Acquisition Specialist at + 1 314 259 5898 or contact us at ###@dentons.com._… more
    DirectEmployers Association (09/20/25)
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  • Epsilon, Inc (Arlington, VA)
    …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
    DirectEmployers Association (09/25/25)
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  • Epsilon, Inc (Arlington, VA)
    …international partners and foreign military sales (FMS) clients, providing top- tier desk -side support, and offering adaptable enterprise infrastructure ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...to delivering excellence without compromise and who view customer service as a top priority. **An average day:** As… more
    DirectEmployers Association (10/02/25)
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  • Epsilon, Inc (Alexandria, VA)
    …world class customer service . The Epsilon team is comprised of Service Desk (SD), Enterprise Request Fulfillment/Account Management (ERF), Major Incident ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...monitoring (MI), and Advanced Problem Resolution (APR) technicians. Our Service Desk Agents are the initial point… more
    DirectEmployers Association (10/08/25)
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  • Epsilon, Inc (Alexandria, VA)
    …Certification and ITIL Service Operations Certification + Experience managing a Tier 2 specialized support desk in a large environment, preferably supporting ... 31, 2025, transitioning fully to AMERICAN SYSTEMS on January 1 , 2026. We're committed to a smooth transition and...incident documentation is required + Address urgent requests for service and assume the duties of any team member… more
    DirectEmployers Association (10/04/25)
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  • Red River (Chantilly, VA)
    …affect others; you seek to make those around you successful. We are looking for a Tier 1 Technician to join our growing **on-site** team at our HQ located in ... Chantilly, VA! The Tier 1 Technician is primarily responsible for...the organization's perception with existing customers through exceptional customer service . **This role operates on the Monday-Friday 8AM-5PM** **Primary… more
    DirectEmployers Association (10/23/25)
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  • Tyto Athene (Reston, VA)
    …as part of an integrated team including cybersecurity specialists, network engineers, service desk analysts, and other personnel. Applicant should be ... Tier III support and work with Desktop Support/Help Desk personnel, both internal and external (vendors), to provide...diagnosis of network issues, and address trouble tickets and service tasks across all tiered levels. + Provide escalation… more
    DirectEmployers Association (09/12/25)
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