- ASM Research, An Accenture Federal Services Company (Washington, DC)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- GovCIO (Washington, DC)
- …/Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... ensuring timely resolution and follow-up. Ability to follow senior service desk team member direction and quickly...and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience.… more
- Leidos (Odenton, MD)
- …via phone, email, Teams messages, and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3 System Administrators...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
- KeenLogic (Washington, DC)
- …program execution, including budget, schedule, risk management, governance, and reporting. + Oversee 24x7 Tier 1 Service Desk operations, coordinating ... Tier 1 coverage, oversee advanced Tier 2/3 support, and drive continuous service ...years leading enterprise IT operations with multi- tier ( Tier 1 /2/3) support and ITIL-aligned service… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …Other supporting duties as directed. **Minimum Qualifications** + 3-5+ years IT experience in an IT Service Desk Tier 1 Enterprise position. + Possess a ... **General Summary** Provides remote Tier 1 technical end user support...a Microsoft Windows environment. Work on a team of Service Desk technicians to resolve and escalate… more
- SAIC (Washington, DC)
- …and objectives while delivering mission excellence on programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk Support Specialists to join the ... decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk...user + Log and track support tickets in the service desk system, ensuring accurate documentation of… more
- TekSynap (Springfield, VA)
- …9:00am-6:00pm] and reports to the Service desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to ... Excellent communication skills. **Overview** We are seeking a Senior IT Specialist/ Service Desk Lead to join our team supporting a government customer. TekSynap… more
- Parsons Corporation (Centreville, VA)
- …responsive to end-user and product development program service and support requests that exceed tier 1 service desk capabilities. + Some travel may ... be required **What Required Skills You'll Bring:** + Bachelor's degree in computer information systems or related field or 5 to 7 years of equivalent experience. + Juniper Networks Certified Internet Associate (JNCIA) certification or higher + 3+ years of… more
- ASM Research, An Accenture Federal Services Company (Washington, DC)
- …and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other infrastructure engineering and ... requests procedures and utilize ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available for on-call 24x7x365 ongoing… more
- MPR Associates (Alexandria, VA)
- …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2… more