• Tier 1 . 5 Service…

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
    ASM Research, An Accenture Federal Services Company (10/25/25)
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  • Network Operations Center Tier 1…

    Systems Engineering Solutions Corporation (Ashburn, VA)
    …CompTIA, CCNA A minimum of five ( 5 ) years' relevant experience in Tier 1 support operations Strong understanding of network fundamentals, including TCP/IP, ... and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of … more
    Systems Engineering Solutions Corporation (10/10/25)
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  • Bilingual Tier 1 Service Desk…

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    **What is the position?** The Bilingual Tier 1 Service Desk...US for at least 3 years within the last 5 years. + Fluent in speaking, reading and writing ... updates to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
    ASM Research, An Accenture Federal Services Company (08/28/25)
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  • Tier 3 Data Quality Help Desk Analyst…

    GovCIO (Washington, DC)
    …this job (https://careers-govcio.icims.com/jobs/6798/ tier -3-data-quality-help-desk-analyst-%28remote%29/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) ... The Help Desk Analyst supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support to end users of the following IAM… more
    GovCIO (10/21/25)
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  • Small Business Direct Advisor- Tier…

    Truist (Mclean, VA)
    …solutions tailored to solve the needs of clients and prospects and ensure service levels are exemplary. * Small Business Direct Advisors are responsible for ... are not mentioned below. Specific activities may change from time to time. 1 . Align with and embody Truist's purpose, mission, values while consistently executing… more
    Truist (09/27/25)
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  • Service Desk Shift Lead

    CACI International (Sterling, VA)
    …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
    CACI International (10/03/25)
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  • Service Desk Technician - Intermediate

    Black Bear Technology Solutions, LLC (Adelphi, MD)
    …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
    Black Bear Technology Solutions, LLC (08/23/25)
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  • Systems Administrator IV - Pipeline (TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
    COMSO, Inc (09/02/25)
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  • Help Desk Senior Specialist II

    NuAxis Innovations (Washington, DC)
    …+ Identifies, researches, and resolves technical problems. + Responds to tickets assigned by Tier 1 . + Ensures all assigned tickets are updated and moving ... + Junos Pulse + NetScreen VPN + BMC Remedy 7. 5 or 8. 1 employing Incident Management (IM),...1 employing Incident Management (IM), Knowledge Repository (KR), Service Request (SR), Problem Management (PM), and Service… more
    NuAxis Innovations (09/10/25)
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  • Service Desk Agent

    SAIC (Washington, DC)
    …our Defense & Civilian Sector in support of the US Department of Transportation. The DOT Tier 1 agent is the first line of contact with the DOT customer base. ... point of contact for the Request Fulfillment process, the Tier 1 Agent will be expected to...duties as assigned. **Qualifications** **Required:** + High School and 1 -2 years of sufficient technical service experience… more
    SAIC (10/31/25)
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