• Tier 1 . 5 Service…

    ASM Research, An Accenture Federal Services Company (Springfield, VA)
    Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 . 5 ) to join our support team operating within a secure Azure enterprise ... part in keeping operations running smoothly while delivering exceptional service to end users. This is a great opportunity...with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 . 5 -level issues related to… more
    ASM Research, An Accenture Federal Services Company (10/25/25)
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  • Tier 3 Technical Support Specialist

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …and deal with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
    ASM Research, An Accenture Federal Services Company (12/06/25)
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  • Tier 2 Support

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …lessons learned in tickets and knowledge base to enable earlier incident resolution by tier 1 support. **Minimum Qualifications** + Bachelor's degree + 5 + ... The Service Desk ( Tier II) Deskside Support Contractor will provide advanced technical support to troubleshoot, repair, deploy, maintain/ update/ patch and… more
    ASM Research, An Accenture Federal Services Company (12/18/25)
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  • Tier II Help Desk Technician - Journeyman

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    …and for particular software solutions/vendors/brands. Serves as escalation point for Level 1 and Level 2 troubleshooting. ASM Research provides services in support ... to about 4.7 million persons or "participants," which includes military service members, their families, and eligible civilians at locations worldwide. Services… more
    ASM Research, An Accenture Federal Services Company (12/04/25)
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  • Service Desk Lead

    CACI International (Sterling, VA)
    …is crucial. **What you'll get to do:** Support end-user applications and work in a multi- tier service desk as well as work with software development and systems ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2. 1 (ITI2. 1 ) team in Northern Virginia! Join...+ Populate a consolidated Knowledge Management solution to provide Tier 0 Self Service Portal to user… more
    CACI International (11/18/25)
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  • Service Desk Technician - Intermediate

    Black Bear Technology Solutions, LLC (Adelphi, MD)
    …Location: Adelphi, MD Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users under ... Service Desk Technician - Intermediate Clearance Required: Active...escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to… more
    Black Bear Technology Solutions, LLC (11/21/25)
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  • Systems Administrator IV - Pipeline (TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... CE certifications. + Eight (8) years of experience with Service Management (ITSM) is required. + ITIL 4 platform...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
    COMSO, Inc (12/02/25)
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  • Systems Administrator I - Pipeline (TS/SCI w/…

    COMSO, Inc (Fort Meade, MD)
    …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. + Provides Tier 1 (Help Desk) and Tier 2 and Tier ... may be substituted for a bachelor's degree. + Five ( 5 ) years' experience as a SA in programs and...of configuration and operation of IT systems + Provide Tier 1 (Help Desk) problem identification, diagnosis… more
    COMSO, Inc (12/02/25)
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  • System Administrator

    Synergy ECP (Columbia, MD)
    …Administrator Columbia, MD (http://maps.google.com/maps?q=Columbia+MD+USA+21046) Description Level 1 System Administrator Provides support for implementation, ... resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk) and Tier II (Escalation) problem… more
    Synergy ECP (10/28/25)
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  • Tech Lead - Deputy PM

    Systems Engineering Solutions Corporation (Alexandria, VA)
    …discipline Hybrid Role - some telework is available Program Description: The program provides comprehensive Tier 1 , Tier 2, and Tier 3 IT Infrastructure ... Years of Experience: 5 years of experience Education Requirements:Bachelors degree in...oversight for the planning, implementation, and ongoing operations of Tier 1 -3 systems. This position ensures that… more
    Systems Engineering Solutions Corporation (12/03/25)
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