• Tier 2 Service Desk…

    GovCIO (Washington, DC)
    …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
    GovCIO (09/11/25)
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  • Tier 2 Technician

    CACI International (Sterling, VA)
    …for PC, server, and mainframe applications or hardware. + Support the Tier 2 Enterprise Service Desk team across multiple portfolios, applications, and ... Tier 2 Technician Job Category: Information...to do:** Support end-user applications and work in a multi- tier service desk as well...end-user applications and work in a multi- tier service desk as well as work with… more
    CACI International (08/22/25)
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  • Service Desk Lead

    CACI International (Sterling, VA)
    …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
    CACI International (08/20/25)
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  • Tier 1 & 2 Help Desk Support…

    SAIC (Washington, DC)
    …award, with an anticipated decision expected by fall 2025.** The Tier 1 and Tier 2 Help Desk Support Specialist responsibilities include, but are not ... excellence on programs of national importance. SAIC is seeking Tier 1 and 2 Help Desk...user + Log and track support tickets in the service desk system, ensuring accurate documentation of… more
    SAIC (09/06/25)
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  • Senior IT Specialist

    TekSynap (Springfield, VA)
    … desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: + ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service… more
    TekSynap (08/21/25)
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  • Service Desk Technician Tier…

    Leidos (Odenton, MD)
    …via phone, email, Teams messages, and in person. + Able to adapt to service desk capability, handling calls and contacts for incident resolution and request ... their issues are being actively addressed. + Escalate to Tier 2 and Tier 3...and potential Problem Records and highlight these to the Service Desk Manager in order to ensure… more
    Leidos (09/10/25)
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  • Tier 1/ 2 Service Desk…

    Leidos (Bethesda, MD)
    …kind of environment where you can thrive, keep reading!** Leidos is seeking a Junior Tier 1/ 2 Service Desk /Deskside Support System Administrator to ... document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
    Leidos (09/10/25)
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  • Bilingual Tier 1 Service Desk…

    ASM Research, An Accenture Federal Services Company (Washington, DC)
    **What is the position?** The Bilingual Tier 1 Service Desk ...need?** + High school diploma or GED. + Customer Service experience - 2 or more years ... to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
    ASM Research, An Accenture Federal Services Company (08/28/25)
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  • Sr Help Desk / Tier 2…

    General Dynamics Information Technology (Washington, DC)
    …an Impact:** + Provide technical support of Windows server systems, performing Tier II and Tier III administration, troubleshooting, and root-cause-analysis ... respond to system alerts + Respond to assigned tasks, incidents, and service requests + Plan, design, and deploy vendor and security-related patches,… more
    General Dynamics Information Technology (09/10/25)
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  • Service Desk Analyst

    MPR Associates (Alexandria, VA)
    …ensure timely resolution and follow-up of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier support to escalate and ... consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT...user incidents and requests, resolve a variety of technical tier 1 and tier 2 … more
    MPR Associates (09/08/25)
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